Troubleshooting guide – Emerson Radio Barbie BAR900 User Manual

Page 32

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TROUBLESHOOTING GUIDE

31

If you experience a problem with this unit, check the chart below

before calling for service.

SYMPTOM

CAUSE

SOLUTION

Unit will not

Battery is low/empty.

Recharge battery.

turn on.

Unit is not turned

Press Play/Pause ®p/Power

on.

button to turn the unit on.

No sound.

Headphones are not

Insert headphones.

inserted.

Volume is set too

Raise the volume using the

low.

Volume + button.

The MP3 or WMA files Download uncorrupted

are corrupted.

files.

No files are in the

Upload files to the unit as

player.

described on pages 9-12.

The computer is not

The player is

Make sure player is

recognizing the

not securely connected. securely connected.

player.

Computer is not

Supported OS: Windows ME,

compatible.

2000, XP, Vista or Mac 9.2X

WMA files with DRM

Incorrect downloading See page 12 to download

can’t playback.

methods.

WMA files with DRM.

No buttons work.

The Hold feature is

Deactivate Hold feature as

activated.

described on page 14.

Unit needs to be reset Reset unit and/or

or firmware needs to be update firmware, see

updated.

page 29.

Unit acting erratically. Unit needs to be reset Reset unit and/or

or firmware needs to be update firmware, see

updated.

page 29.

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