Getting help – Enterasys Networks SNS-TAG-LPA User Manual

Page 18

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xvi About This Guide

Getting Help

For additional support related to the product or this document, contact Enterasys Networks using 
one of the following methods:

Before contacting Enterasys Networks for technical support, have the following information 
ready:

Your Enterasys Networks service contract number

A description of the failure

A description of any action(s) already taken to resolve the problem (for example, changing 
mode switches or rebooting the unit)

The serial and revision numbers of all involved Enterasys Networks products in the network

A description of your network environment (such as layout, cable type, other relevant 
environmental information)

Network load and frame size at the time of trouble (if known)

The device history (for example, if you have returned the device before, or if this is a recurring 
problem)

Any previous Return Material Authorization (RMA) numbers

Electrical Hazard: Warns against an action that could result in personal injury or
death due to an electrical hazard.

Riesgo de electrocución: Advierte contra una acción que pudiera resultar en lesión
corporal o la muerte debido a un riesgo eléctrico.

Elektrische Spannung: Warnung vor sämtlichen Handlungen, die zu Verletzung
von Personen oder Todesfällen – hervorgerufen durch elektrische Spannung –
führen können!

Warning: Warns against an action that could result in personal injury or death.

Advertencia: Advierte contra una acción que pudiera resultar en lesión corporal o la
muerte.

Warnung: Warnung vor Handlungen, die zu Verletzung von Personen oder gar
Todesfällen führen können!

World Wide Web

www.enterasys.com/services/support/

Phone

1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact/

Internet mail

[email protected]

To expedite your message, type [N-Series] in the subject line.

To send comments concerning this document to the Technical Publications Department:

[email protected]

Please include the document Part Number in your email message.

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