Enfora GSM0110 - Manual (Page 42)

LIMITED WARRANTY
Scope
Enfora warrants to the original purchaser of the product that, for a period of one (1) year from the
date of product purchase, the product hardware, when used in conjunction with any associated
software (including any firmware and applications) supplied by Enfora, will be free from defects
in material or workmanship under normal operation.
Enfora further warrants to such original
purchaser that, for a period of ninety (90) days from the date of product purchase, any software
associated with the product will perform substantially in accordance with the user documentation
provided by Enfora, and any software media provided with the product will be free from defects
in material or workmanship under normal operation.
Enfora does not warrant that (a) the product
hardware or any associated software will meet the purchaser’s requirements, (b) that the operation
of the product hardware or software will be uninterrupted or error-free, or (c) the product, when
integrated in, or combined with, other products or software not supplied by Enfora, will continue
to
perform substantially in accordance with the user documentation . This limited warranty is
only for the benefit of the original purchaser and is not transferable. No other party may act on
behalf of such purchaser for the purpose of claiming or exercising any rights or benefits under or
in connection with this limited warranty except as may be provided in a written agreement
between Enfora and such other party.
Hardware
During the warranty period applicable to the product hardware, Enfora, at its expense and in its
sole discretion, will repair or replace the product if it is determined to have a covered hardware
defect, provided that the purchaser first notifies Enfora of any such defect, furnishes Enfora with
a proof of purchase, requests and obtains a return merchandize authorization (RMA) number from
Enfora, and returns the product, shipping charges prepaid, to Enfora under that RMA. If, upon
reasonable examination of the returned product, Enfora does not substantiate the defect claimed
by purchaser, or determines that the defect is not covered under this limited warranty, Enfora will
not be required to repair or replace the product, but may instead reship the product to the
purchaser, in which case purchaser shall be responsible for paying Enfora’s usual charges for
unpacking, testing, and repacking the product for reshipment to purchaser. Purchaser shall bear
the risk of loss or damage in transit to any product returned by purchaser to Enfora, or any
returned product not found to be defective or covered under this warranty and reshipped by
Enfora to purchaser. In the event Enfora repairs or replaces a defective product, the repaired or
replacement product will be covered under this limited warranty for the remainder of the original
warranty period on the defective product. If Enfora is unable to repair or replace a defective
product, the purchaser’s exclusive remedy shall be a refund of the original purchase price. Any
returned and replaced product, or any product for which Enfora has refunded the original
purchase price, becomes the property of Enfora.
Software
During the warranty period applicable to the software or its media, Enfora, at its expense,
will replace any defective software or media if purchaser gives written notification of the
defect to the technical support department at Enfora during the applicable warranty
period. Enfora will ship or otherwise transmit the replacement software or media to
purchaser, and purchaser shall be responsible for incorporating any replacement software
in the product. Enfora shall not have any obligation to provide any software bug fixes,
upgrades or new releases except as may be necessary to correct any covered defect of
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