ProSoft Technology 5205-104S-PDPS - Manual (Page 119)

Support, Service & Extended Warranty 4205/5205-TS-104S-PDPS ♦ ProLinx Standalone
IEC-60870-5-104 to PDPS Communication Module with Time Stamp
ProSoft Technology, Inc. Page 119 of 128
July 12, 2007
5.2.1 All Product Returns
1 In order to return a Product for repair, exchange or otherwise, the Customer
must obtain a Returned Material Authorization (RMA) number from ProSoft
and comply with ProSoft shipping instructions.
2 In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of the
telephone numbers listed above in Section A. A Technical Support Engineer
will request several tests in an attempt to isolate the problem. If after these
tests are completed, the Product is found to be the source of the problem,
ProSoft will issue an RMA.
3 All returned Products must be shipped freight prepaid, in the original shipping
container or equivalent, to the location specified by ProSoft, and be
accompanied by proof of purchase. The RMA number is to be prominently
marked on the outside of the shipping box. Customer agrees to insure the
Product or assume the risk of loss or damage in transit. Products shipped to
ProSoft without an RMA number will be returned to the Customer, freight
collect. Contact ProSoft Technical Support for further information.
4 Out of warranty returns are not allowed on RadioLinx accessories such as
antennas, cables, and brackets.
The following policy applies for Non-Warranty Credit Returns:
a 10% Restocking Fee if Factory Seal is not broken
b
20% Restocking Fee if Factory Seal is broken
ProSoft retains the right, in its absolute and sole discretion, to reject any non-
warranty returns for credit if the return is not requested within three (3) months
after shipment of the Product to Customer, if the Customer fails to comply with
ProSoft's shipping instructions, or if the Customer fails to return the Product to
ProSoft within six (6) months after Product was originally shipped.
5.3 Procedures for Return of Units Under Warranty:
1 A Technical Support Engineer must pre-approve all product returns.
2 Module is repaired or replaced after a Return Material Authorization Number
is entered and a replacement order is generated.
3 Credit for the warranted item is issued within 10 business days after receipt of
product and evaluation of the defect has been performed by ProSoft. The
credit will only be issued provided the product is returned with a valid Return
Material Authorization Number and in accordance with ProSoft's shipping
instructions.
a) If no defect is found, a credit is issued.
b) If a defect is found and is determined to be customer
generated or if the defect is otherwise not covered by ProSoft's
Warranty, or if the module is not repairable, a credit is not issued
and payment of the replacement module is due.