Troubleshooting, Basic care, Gigabyte service information – GIGABYTE GS27FC 27" 180 Hz Curved Gaming Monitor User Manual

Page 24: Troubleshooting basic care

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Troubleshooting

Basic Care

Wipe the screen with a soft, lint-free cloth to remove any residual dust.

Spray or apply the cleaning fluid onto a soft cloth. Then wipe the screen

gently with the damp cloth.

Note:

Make sure that the cloth is damp, but not wet.

When wiping, avoid applying excessive pressure on the screen.

Acidic or abrasive cleaners can damage the screen.

GIGABYTE Service Information

More service information, please visit GIGABYTE official website.

https://www.gigabyte.com/

Problem

Possible Solution(s)

No power

Make sure the power cable is properly connected to the
power source and the monitor.

Check the cable and plug to make sure they are not broken.

Make sure the monitor is turned on.

No image appears
on the screen

Make sure the monitor and the computer are properly
connected and both devices are turned on.

Make sure you have selected the correct input source. Refer to
page 11 or 17.

The image does
not fill the entire
screen

Try different

Display Mode

(aspect ratio) setting. Refer to

page 15.

The colors are
distorted

Make sure the input signal cable is properly connected.

Configure the image related settings. Refer to the “Picture”
section.

No sound or
volume is low

Make sure the headphone cable is properly connected.

Adjust the volume level. Refer to page 18.

Check the

Audio Source

setting.

Adjust your computer sound related settings.

Note:

If the problem persists, please contact our customer service for further assistance.

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