The drain hose is squashed or kinked. e20, The drain pump is clogged. e20, The rinse hold or no spin option has been selected – Electrolux EWG 12450 W User Manual

Page 27: The laundry is not evenly distributed in the drum, Check the drain hose connection, Clean the drain pump, Select the drain or spin programme, The drain or inlet hose is damaged, Reduce the detergent quantity or use another one, Check the water inlet hose connection

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Malfunction

Possible cause

Solution

The machine does not
empty and/or does not
spin:

The drain hose is
squashed or kinked. E20

The drain pump is
clogged. E20

The Rinse Hold or No
Spin option has been
selected.

The laundry is not evenly
distributed in the drum.

Check the drain hose
connection.

Clean the drain pump.

Select the Drain or Spin
programme.

Redistribute the laundry.

There is water on the
floor:

Too much detergent or
unsuitable detergent
(creates too much foam)
has been used.

Check whether there are
any leaks from one of the
inlet hose fittings. It is not
always easy to see this
as the water runs down
the hose; check to see if
it is damp.

The drain or inlet hose is
damaged.

The cap on the
emergency emptying
hose has not been
replaced after cleaning
the pump.

Reduce the detergent
quantity or use another
one.

Check the water inlet
hose connection.

Replace it with a new
one.

Put the cap back on the
emergency emptying
hose and place the latter
back in its seat.

Unsatisfactory washing
results:

Too little detergent or
unsuitable detergent has
been used.

Stubborn stains have not
been treated prior to
washing.

The correct temperature
was not selected.

Excessive laundry load.

Increase the detergent
quantity or use another
one.

Use commercial products
to treat the stubborn
stains.

Check if you have
selected the correct
temperature.

Reduce the laundry load.

The machine fills then
empties immediately:

The end of the drain
hose is too low.

Refer to relevant
paragraph in “water
drainage” section.

what to do if... electrolux 27

132964710.qxd 19/07/2008 12.21 Page 27

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