Elo TouchSystems 5000 - Manual (Page 25)

C H A P T E R
4
T
ROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following table. If the prob­
lem persists, please contact your local dealer or our service center. Elo Technical Support num­
bers are listed on page 31 of this manual.
Solutions to Common Problems
Problem Suggestion(s)
The monitor does not respond Check that the monitor’s Power Switch is on. You turn on the
system.Turn off the power and check the monitor’s power cord
and signal cable for proper connection.
Characters on the screen are dim Refer to the Controls and Adjustments section to adjust the brightness.
The screen is blank During operation, the monitor screen may automatically turn off as
a result of the Power Saving feature. Press any key to see if the
screen reappears.
OSD or power buttons don’t work Refer to the Controls and Adjustments section to adjust the brightness.
“Out of Range” display Check to see that they are not locked out. See page 10.
Check to see of the resolution or vertical frequency of your
computer is higher than that of the LCD display.
Reconfigure the resolution of your computer to make it less than or
equal to 1280 x 1024. 1280 x 1024 is optimal. See Appendix A for
more information on resolution.
Touch doesn’t work Make sure cable is securely attached at both ends.
Power will not shut off immediately Be sure to depree power button for five(5) seconds when powering
off. Unit includes integrated power down delay function.
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