Elite Screens 091709JA - Manual (Page 12)

11
Warranty Policy
• Two (2) year warranty on parts and labor from defects in workmanship from purchase date as
follows.
• Each party will be responsible for one way shipping during the warranty return period.
• DOA (Defective on Arrival): Must be reported within 7 business days of receipt.
• An RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or authorize a
warranty repair. Elite Screens will replace the DOA (Defective on Arrival) unit with a brand new replacement *(see
exceptions below) after the DOA unit is received and/or confirmed defective. Once the product is received, Elite
Screens will send out a new *unit to the customer by ground service (subject to inventory availability). Should a
problem be reported after the 7-day grace period, the item must be shipped to us for warranty repair.
• Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7 days, customer will only be
responsible for shipping and handling fees. If reported after 30 days of receipt, customer is responsible for cost of the
parts and shipping & handling fees.
• DO NOT return any unauthorized items to Elite Screens, as they will be refused at shipper’s expense. The RMA
number must be included on the outside label of your shipping box and shipping documents. Our warehouse is not
authorized to accept returns without an RMA number on the shipping label. RMA numbers are valid for 45 days from
the date of issue.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new
or refurbished) or based on stock availability.
For Warranty and Service requests please fill out a RMA /Service Form at:
http://www.elitescreens.com/service_formhtm .
Please Visit this link for full Warranty information:
http://www.elitescreens.com/service.htm
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone:(877)-511-1211 Fax:(562)-483-8498