Earthquake Sound PA-600 - Manual (Page 10)

Earthquake warrants the original purchaser that all Factory Sealed New Audio - Subsequent damage to other products.
Products be free from defects in material and workmanship, under normal and proper use, A warranty claim will not be valid if the warranty registration card is not properly filled &
for a period of five (5) years from the date of purchase (as shown on the original bill of sale returned to Earthquake with a copy of the sales invoice.
with serial number affixed/written on it). The five (5) years warranty period is valid only if
the product is properly installed by an Earthquake authorized party, and the warranty
(E) Service Request:
registration card is properly filled out and sent to Earthquake Sound Corporation. If the To receive product/s service, contact Earthquake service department at (510) 732-
product is installed by a non-authorized party, a ninety (90) days warranty period applies. 1000 and request an RMA number (Return Material Authorization), items shipped without
a valid RMA number will be refused. Make sure you provide us with your complete/correct
(A) Five (5) years limited warranty plan coverage guidelines: shipping address, a valid phone number, and a brief description of the problem you are
- First year: Earthquake pays for labor, parts, and ground freight (only in U S experiencing with the product. In most cases, our technicians might be able to resolve the
mainland, not including Alaska and Hawaii) back to customer. problem over the phone, thus eliminating the need to ship the product.
- Second year: Earthquake pays for labor and parts only, customer must pay freight
both ways.
(F) Shipping Instructions:
- Third, fourth & fifth year: Earthquake pays labor only. Customer must pay for Product/s must be packaged in its original protective boxe/s to minimize transport
parts and freight both ways. damage. Shipper claims regarding items damaged in transit must be presented to carrier.
Earthquake Sound Corporation reserves the right to refuse product improperly packed.
(B) Warning: Original bill of sale must accompany product returned for service. We encourage you to
Products (sent for repair) that are tested by Earthquake technicians and deemed include with the package a written description of the problem. Ship product to: Earthquake
to have no problem, will not be covered by the five (5) years limited warranty. Customer will Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are
be charged a minimum of one (1) hour of labor (ongoing rates) plus shipping charges back to responsible for the cost of shipping the product to Earthquake Sound Corporation.
customer.
(G) Disputes Resolution:
(C) Earthquake agrees to repair or replace - at our option - all such defective products/parts All disputes - between clients and Earthquake Sound Corporation - resulting from
subject to the following provisions: the five (5) years limited warranty policy must be resolved according to the laws &
- Defective products/parts have not been altered or repaired by other than a n regulations of the county of Alameda -California.
Earthquake factory approved technician.
- Products/parts are not subjected to negligence, misuse, improper use, or accident,
damaged by improper line voltage, used with incompatible products, or have its
serial number or any part of it altered, defaced or removed, or have been used in
any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified or abused. Including
but not limited to the following:
-
Damages to speaker cabinet and cabinet finish due to misuse, abuse, or u s e
of improper use of cleaning materials/methods.
- Bent speaker frame, broken speaker connectors, holes in speaker cone, surround &
dust cap, burnt speaker voice coil.
- Fading, deterioration of speaker components & finish due to improper exposure to
elements.
- Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or
improper use of cleaning material.
- Burnt tracers on PCB.
- Product/part damaged due to poor packaging or abusive shipping conditions.
5-YEAR LIMITED WARRANTY
-10- Specifications & features are subject to change without notice. www.earthquakesound.com