HP SCSI - Manual (Page 37)

Service and Support Service and Support Service and Support Service and Support
Offerings
Offerings Offerings Offerings (HP Care Pack
Services)
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
U4544E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic U4545E
Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic U4546E
Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services
Hardware Installation, Electronic
U4554E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic U4555E
Installation and Startup for Essentials Rapid Deployment Pack, Electronic U5683E
Support Plus Support Plus Support Plus Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic U4556E
Support Plus 24 Support Plus 24 Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
U4557E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic U6312E
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic U8334E
NOTE: NOTE: NOTE: NOTE: For more information, customer/resellers can contact
http://www.hp.com/services/carepack .
QuickSpecs
HP ProLiant DL380 Generation 4 (G4) HP ProLiant DL380 Generation 4 (G4) HP ProLiant DL380 Generation 4 (G4) HP ProLiant DL380 Generation 4 (G4)
Options
DA - 12028 Worldwide — Version 58 — February 12, 2007 Page 37