HP CM6049F MFP - Manual (Page 270)

Paper does not feed from Tray 2, 3, 4, or 5
Cause Solution
None of the optional trays appear as input tray options. The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause Solution
The correct paper type is not specified in the software or printer
driver. Verify that the correct paper type is selected in the software or
printer driver.
The input tray is overfilled. Remove excess paper from the input tray. Do not load more
than 200 sheets of glossy paper or glossy film, or more than
100 transparencies in Tray 2, 3, 4, or 5. Do not exceed the
maximum stack height marks for Tray 1.
Paper in another input tray is the same size as the
transparencies, and the product is defaulting to the other tray. Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
The tray containing the transparencies or glossy paper is not
configured correctly for type. Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
Transparencies or glossy paper might not meet supported
paper specifications. Use only paper that meets the HP paper specifications for this
product.
High-humidity environments may cause glossy paper not to
feed, or to feed too many sheets. Print glossy paper from Tray 2, 3, 4, or 5 for best results.
Avoid printing glossy paper in high humidity conditions. When
printing glossy paper, removing the paper from the wrapper
and letting it rest for a few hours can improve feeding into the
product. However, letting paper rest in humid environments
may also cause blisters.
CAUTION: HP Color Laser Presentation Paper, Glossy (Q2546A) is not supported with this product.
Using this type of paper can cause a fuser jam that might require the replacement of the fuser. Two
recommended alternatives are HP Color LaserJet Presentation Paper, Soft Gloss (Q6541A) and
HP Color LaserJet Brochure Paper, Glossy (Q6611A, Q6610A). For a list of supported paper types, see
Supported paper types on page 98 .
254 Chapter 15 Solve problems ENWW