HP B6960-96035 - Manual (Page 216)

• Administration Reports
• Media Pool Reports
• Performance
An IT Service Provider can use these reports to demonstrate its SLA compliance to a
customer. For example, the “Data Protector Transaction Performance” Report consists
of service performance metrics (one of the IT SLA parameters):
Figure 60 Data Protector Reporter example
In addition to SLA compliance reports, An IT Service Provider can generate monthly
operational reports for the Data Protector environment. For example, the “Data
Protector Operational Error Status” report aggregates the “problem” data and can
be used by an IT service provider for operational planning.
Service management 216