HONDA HRR216PDA - Manual (Page 67)

TECHNICAL AND CONSUMER INFORMATION
65
Customer Service Information
Honda Power Equipment dealership personnel are trained
professionals. They should be able to answer any question you may
have. If you encounter a problem that your dealer does not solve to
your satisfaction, please discuss it with the dealership's management.
The Service Manager or General Manager can help. Almost all
problems are solved in this way.
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Power Equipment Customer
Relations Office. You can write:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400 M-F, 8:30 a.m. - 5:00 p.m.
• When you write or call, please give us this information:
• Model and serial numbers (page 51)
• Name of the dealer who sold the lawn mower to you
• Name and address of the dealer who services your lawn mower
• Date of purchase
• Your name, address, and telephone number
• A detailed description of the problem