Hp software installation suggestions – HP 4620 User Manual
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Check the ink cartridges
Make sure that all of the ink cartridges are firmly installed and aligned in their correct,
color-coded slot. A correctly installed ink cartridge should not move when pulled
slightly. The printer cannot work if all the ink cartridges are not installed.
HP software installation suggestions
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
For more information, see System requirements.
•
Make sure that the computer meets at least the minimum system requirements. For
more information, see System requirements.
•
If you are using a computer running Windows, make sure that the USB drivers
have not been disabled in the Windows Device Manager.
•
If you are using a computer running Windows, and the computer cannot detect the
printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a complete uninstallation of the printer driver. Restart your computer, and
reinstall the printer driver.
Verify installation preliminaries
•
Make sure to use the installation CD that contains the correct HP software for your
operating system.
•
Before installing HP software, make sure that all other programs are closed.
•
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
•
If the computer cannot recognize the installation CD in the CD-ROM drive, inspect
the installation CD for damage. You can download the printer driver from the HP
web site This website provides information and
utilities that can help you correct many common printer problems.
NOTE: After correcting any problems, run the installation program again.
Solve network problems (HP Officejet 4620 e-All-in-One series)
General network troubleshooting
•
If you are unable to install the HP software, verify that:
◦
All cable connections to the computer and the printer are secure.
◦
The network is operational and the network hub, switch, or router is turned on.
◦
All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
Troubleshoot installation issues
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