Troubleshooting – Hawking Technology HNT1 User Manual

Page 28

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Hawking HNT1 Net-Talk™ USB Internet Phone

5. Troubleshooting

Sound Devices Problems

Q1. While using Skype or MSN messenger/Yahoo Messenger software for voice

conversation:

• There is no dial tone after pressing the dial key.
• I cannot hear the other party on my USB phone.
• I hear the other party on my PC’s sound card (or another USB speaker)

instead of the USB phone.

• The other party cannot hear me.

A1. Make sure your software is configured to use USB phone as the audio in/out

device.

Skype:

In Skype window, click Tools > Options > Sound Devices. Make sure the

Audio In (microphone) and Audio Out (speaker) are correctly configured to

use USB Audio Device, i.e., the USB phone.

MSN Messenger:

In MSN Messenger window, click Tools > Audio/Video Tuning Wizard and

proceed as prompted. When the following screen pops up, make sure the

microphone and speaker are correctly configured as below:

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