HP 3550 - Manual (Page 184)

Paper handling problems
The following table lists common paper handling problems and suggested solutions for
resolving them.
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print
Media Specification Guide. For ordering information, see
Supplies and accessories .
For paper specifications for this printer, see Supported paper weights and sizes .
Paper handling problems
Printer feeds multiple sheets
Cause Solution
The tray is overfilled. Remove excess paper from the tray.
The paper exceeds the maximum stack height
indicator mark in the tray (Trays 2 or 3). Open the tray and verify that the paper stack is
below the maximum stack height indicator mark.
Paper is sticking together. Remove paper, flex it, rotate it 180 degrees or
flip it over, and then reload it into the tray.
NOTE
Do not fan paper. Fanning can create static
electricity, which can cause paper to stick
together.
Paper does not meet the specifications for this
printer. Use only paper that meets HP paper
specifications for this printer. See
Supported
paper weights and sizes .
Paper is being used in a high humidity
environment. Use another type of paper.
Two pages are printed on one piece of paper
Cause Solution
Long paper can extend out of the top of the
output bin and drop back into Tray 1. Extend the paper support when using long paper.
Printer feeds incorrect page size
Cause Solution
The correct size paper is not loaded in the tray. Load the correct size paper in the tray.
The correct size paper is not selected in the
software application or printer driver. Confirm that the settings in the application and
printer driver are appropriate, since the
application settings override the printer driver
and control panel settings, and the printer driver
settings override the control panel settings.
172 Chapter 8 Problemsolving ENWW