Color printing problems – HP 3550 User Manual
Page 196
Color printing problems
The following table lists common color printing problems and suggested solutions for
resolving them.
Color printing problems
Printing black instead of color
Cause
Solution
Grayscale is selected in the software application
or printer driver.
Select Color mode instead of Grayscale or
Monochrome mode in the software application
or printer driver. See
learn how to print a configuration page.
The correct printer driver is not selected in your
software application.
Select the correct printer driver.
No color appears on the configuration page.
Contact HP support.
Incorrect shade
Cause
Solution
The paper does not meet the specifications for
this printer.
See the HP LaserJet Printer Family Print Media
Specification Guide.
Go to
(depending
on the printer model) for HP LaserJet Printer
Family Print Media Specification Guide ordering
information. When you connect, select Manuals.
You are operating the printer in excessively
humid conditions.
Verify that the printer environment is within
humidity specifications.
Calibrate the printer. See
.
NOTE
For more information about color quality
problems see
.
Missing color
Cause
Solution
The HP print cartridge is defective.
Replace the cartridge.
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Chapter 8 Problemsolving
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