HP PhotoSmart 945 - Manual (Page 111)

Chapter 7: Troubleshooting and Support 111
Error Messages on the Computer
Message Possible cause Solution
Connection
between the
imaging device
and computer
failed
The camera
might be
connected to a
computer
through a USB
hub.
Try connecting the camera
directly to the computer,
or disconnect other
devices attached to the
USB hub.
The software
cannot retrieve
the Share Menu
information from
your camera
The computer
needs to write
files to the
memory card
during HP Instant
Share setup, but
the memory card
is either missing,
full, or locked.
Either install a memory
card, make room on the
memory card, or unlock it
by switching the locking
tab on the card to the
unlocked position.
Computer cannot
find the
connected
camera
The camera is
turned off.
Turn on the camera.
The camera is
not working
correctly.
Try connecting the
camera directly to an
HP Photosmart printer or
an HP printer with a front
panel USB port, and
print an image. This will
verify that the image,
memory card, USB
connection, and the USB
cable are functioning
correctly.
The cable is not
connected
correctly.
Make sure that the cable is
firmly connected to the
computer and camera.