Document Outline

• Avaya Computer Telephony
• Release 1.3
• Installation Guide
• Contents
• Preface - About This Document
  • Reason for Reissue
  • Intended Audience
  • Document Organization
  • Conventions Used in This Document
  • Product Terminology
  • Related Documents
    • For More Information About Avaya Products and Service
    • Switch Oriented Documents
      • Switch Specific Documents
      • Switch Interface Documents
    • Avaya Computer Telephony Documents
      • Readme files
      • Online Documents
      • Document Designations -- Icons, Titles, and File Names
      • Using the Avaya Computer Telephony Documents
  • Customer Support
• Chapter 1: Learning About Avaya Computer Telephony
  • What is CTI?
    • What is Avaya Computer Telephony?
    • What Does Avaya Computer Telephony Do?
    • What APIs Does Avaya Computer Telephony Support?
      • TSAPI
      • JTAPI
      • CallVisor PC
  • The Essential Components of a CTI System
  • A Typical Avaya Computer Telephony Configuration
    • Hardware Components in a Typical Implementation of Avaya Computer Telephony
  • Avaya Computer Telephony Components
  • A Closer Look at the Essential Avaya Computer Telephony Components
  • Security Issues
    • Security - DEFINITY Servers CSI, SI, R and S8700 Configurations
      • Isolating the DEFINITY LAN Gateway
    • Security - DEFINITY ONE/IP600and Avaya MultiVantage S8100 Configurations
  • Implementing a Firewall Strategy
  • Private Data and Client Applications
• Chapter 2: Administering the Switch
  • Scope of this Chapter
  • Hardware and Software Components
  • Using the Information in this Chapter
  • Activating Software Features - RFA and License Files
    • License Files
    • License File and Optional Features Forms
  • Administrative Tasks for Avaya Platforms That Use the MAPD
    • Setting Up Your LAN for Avaya Computer Telephony
      • Server LAN Segment (connectivity to the switch)
      • IP Addresses
      • Client LAN Segment
      • Guidelines for Setting Up a Private LAN
      • If You Intend to Use Host Names
    • Task 1: Administering a Link
    • Task 2: DLG Administration
  • Administrative Tasks for Avaya Platforms That Use the Co-Resident DLG
    • CTI Link Administration on Configurations with Processor Connectivity
    • CTI Link Administration on Configurations with CLAN Connectivity
• Chapter 3: Installing Avaya Computer Telephony Server Software
  • Planning Your Installation
    • Gather the Necessary Information
    • Determine the Requirements of Your Configuration
    • Determine the Type of Installation -- Initial Installation or Upgrade
    • Make Sure Your Platform Can Support Avaya Computer Telephony
    • Avaya Computer Telephony Hardware and Software Requirements
  • Guidelines for Upgrading Avaya Computer Telephony
    • Other Things to Consider for an Upgrade
  • Specialized Installations
  • Before You Install the Avaya Computer Telephony Server Software
  • Avaya Computer Telephony Installation Guidelines
  • Procedure for Initial, Default Installation of Avaya Computer Telephony Server Software
  • Perform Initial Restart
  • Desktop Components
  • Basic Maintenance Tasks
    • Starting and Stopping the Telephony Services Software
      • Starting Telephony Services
      • Enabling Automatic Startup and Recovery
    • Manually Stopping Telephony Services
    • Removing Software
      • Procedure to Remove Programs
      • Reinstalling Telephony Services Server Software
• Chapter 4: Installing Avaya Computer Telephony TSAPI Client Software
  • Avaya Computer Telephony Clients and Private Data Versions
  • Planning Your Installation
  • TSAPI Client Hardware and Software Requirements
    • Avaya Computer Telephony Client Hardware and Software Requirements
    • UnixWare Client Hardware and Software Requirements
    • HP-UX Client Hardware and Software Requirements
    • TSAPI Solaris Client Hardware and Software Requirements
    • Telephony Services Client Software
    • Telephony Services Client Platforms
    • Client Administration Software Components
      • Client Administration Workstation
  • Before You Install the Avaya Computer Telephony TSAPI Client Software
  • Installing the Windows Client Software
    • Installing the Windows Client Software from a Network Drive
      • Setting Up Multiple Clients
      • Verifying 32-bit Client Software Installation
  • Installing TSAPI Solaris Sparc Client Software
    • Verifying TSAPI Solaris SPARC Client Software Installation
  • Installing UnixWare Client Software
    • Installing from Command Line
    • Installing from the CD
    • Installing from Diskette
  • About Installing HP-UX Client Software
  • Installing HP-UX Client Software
    • Editing the Template File -- tslibrc
  • Removing Telephony Services Client Software
    • Removing Windows 32-Bit Client Software
    • Removing TSAPI Solaris Client Software
    • Removing UnixWare Client Software
    • Removing HP-UX Client Software
• Chapter 5: Using CVLAN
  • Overview
  • Implementing CVLAN and Telephony Services
  • The CVLAN Server
  • CVLAN Administration Guidelines for Sharing Links
  • Before You Administer CVLAN Clients
  • Basic CVLAN Client Administration
    • Adding a CVLAN Client
    • Removing a CVLAN Client
    • Editing a Client
  • Starting the CVLAN Server
    • Starting the CVLAN Server with the Telephony Services Controller
    • Starting the CVLAN Server from the Windows Operating System
  • Stopping the CVLAN Server
    • Stopping CVLAN with the Telephony Services Controller
    • Stopping the CVLAN Service from the Windows Operating System
  • CVLAN Client Hardware and Software Requirements
    • CVLAN Client Software
    • CVLAN Client Platforms
  • Installing CVLAN Client Software
    • Installing Windows Client Software
    • Verifying Windows Client Software Installation
    • Installing Solaris SPARC Client Software
    • Verifying Solaris SPARC Client Software Installation
    • Installing Solaris x86 Client Software
    • Verifying Solaris x86 Client Software Installation
    • Installing AIX CVLAN Client Software
    • Installing UnixWare Client Software
      • Installing from the Command Line
      • Installing from the CD
    • Verifying UnixWare Client Software Installation
  • Removing CVLAN Client Software
    • Uninstalling Windows Client Software
    • Removing Solaris SPARC Client Software
    • Removing AIX Client Software
    • Removing UnixWare Client Software
  • CVLAN Software Development Kit
• Chapter 6: Installing JTAPI Client Software
  • JTAPI Client Packaging
    • SET 1
    • SET 2
    • SET 3
  • Installing the JTAPI Client Software in the Windows Environment
  • Manually Installing the JTAPI Client Software (Special Cases)
    • Setup for Running JTAPI Applets or Applications on a Client
    • Setup for Running JTAPI Applets in a Browser from a Web Server
• Chapter 7: Using the JTAPI SDK
  • Related Documentation
  • Components of the JTAPI SDK
  • Installing the JTAPI SDK
  • Private Data Versions Supported
  • Java Client Hardware and Software Requirements
  • Application Development Basics
  • Running JTAPI Applets
    • Running Applets in Netscape Communicator
    • Running Applets in Internet Explorer
  • JTAPI Sample Applications (SDK\Jtapi\OS_Independent\Samples)
    • ACD Applet
    • CallLog Application
    • TSTest Applet/Application (in the TSTest directory)
    • Route Applet
  • The JTAPI Exerciser Application
    • Manually Installing and Running the JTAPI Exerciser
  • Obtaining Version Information
  • JTAPI Online Support
• Chapter 8: Using the TSAPI SDK
  • Overview
  • SDK Online Support
  • Avaya Computer Telephony Installation Instructions for Using the SDK on Windows
    • Related Documentation
  • High Level View of the TSAPI SDK
  • Installing the TSAPI SDK
    • Installing in the Windows Environment
    • Installing in the Unixware Environment
    • Installing in the Solaris Environment
    • Installing in the HP-UX Environment
  • TSAPI Programming Environment
    • "Hdrs" Directory (SDKs\TSAPI\HDRS)
      • About the Private Data Version Files
    • Libs (SDKs\TSAPI\LIBS)
    • Samples (SDKs\TSAPI\SAMPLES)
    • Tools (SDKs\TSAPI\TOOLS)
    • Win32 (SDKs\TSAPI\Windows)
  • TSAPI Programming Notes
    • Closing Streams Before Exit
    • acsCloseStream()
    • DEFINITY Private Data Name Change
    • Version Negotiation
  • Windows NT, Windows 2000 and Windows XP PBX Driver Development Information
    • Linkage Notes
    • PBX Driver Installation
      • Sample Code
    • CSTA Server
    • Driver Debugging Strategies
  • TSAPI Sample Code
  • For More Information
• Appendix A: Avaya Computer Telephony Installed Files
  • Avaya CT Server
  • G3PBX Driver Files
  • Win32 Client Files
  • UnixWare Client
  • HP-UX Client
  • JTAPI Client
  • JTAPI SDK
  • TSAPI SDK
• Appendix B: Administering CTI Links for Definity G3PD
  • CTI Link Settings
  • DEFINITY LAN Gateway Multi- Function Board (MFB) and Multi-Application for DEFINITY Board (MAPD)
• Appendix C: Migrating your Security Database
  • Migrating from a NetWare Server to a Windows NT, Windows 2000 or Windows XP Server
  • Converting the Security Database
• Appendix D: Pre-Release 11 Link Administration Instructions
  • Introduction
  • Scope of this appendix
  • Using the Information in this appendix
  • DEFINITY ECS and DEFINITY PROLOGIX Administration
    • DEFINITY ECS and DEFINITY PROLOGIX Administration - Setting Up Your LAN for Avaya CT
      • Server LAN Segment (connectivity to the switch)
      • IP Addresses
      • Client LAN Segment
      • Guidelines for Setting Up a Private LAN
      • If You Intend to Use Host Names
    • Task 1: DEFINITY ECS and DEFINITY PROLOGIX - Administering a Link
    • Task 2: DLG Administration
    • Checklist for DEFINITY ECS and DEFINITY PROLOGIX with DLG/MAPD - Before You Install Avaya CT
  • DEFINITY ONE Administration
  • DEFINITY ONE Pre-Administration - Setting Up Your Avaya CT Configuration
    • Basic Switch Requirements
    • Connectivity - Switch to Avaya CT Server
      • Configuration Option 1: PROCR/DLG
      • Configuration Option 2: PROCR/DLG, C-LAN and Data Module
      • IP Address of DEFINITY G3 PBX Driver on Avaya CT Server (Applies to Either Configuration Option)
      • Procedure for Setting Up TN795 PROCR to DEFINITY ONE (Option 1)
      • Procedure for Setting Up TN799 C-LAN to DEFINITY ONE (Option 2)
      • Checklists for DEFINITY ONE - Before You Install Avaya CT
      • Checklist for DEFINITY ONE with TN795 PROCR (Option 1)
      • Checklist for DEFINITY ONE with TN799 C-LAN (Option 2)
      • Configuring DEFINITY ONE and Avaya CT
• Index