Document Outline

• Contents
• Checking Out Your Computer
  • About this guide
  • Front
  • Back
• Setting Up and Getting Started
  • Working safely and comfortably
    • Reducing eye strain
    • Setting up your computer desk and chair
    • Sitting at your computer
    • Avoiding discomfort and injury from repetitive strain
  • Preparing power connections
    • Protecting from power source problems
    • Checking the voltage selection
      • To set the voltage selection switch:
  • Connecting to a broadband modem or network
    • To connect to a broadband modem or to an Ethernet network:
  • Connecting a dial-up modem
    • To connect the modem:
  • Starting your computer
    • To start your computer:
    • Waking up your computer
  • Turning off your computer
    • To turn off your computer:
  • Restarting (rebooting) your computer
    • To restart your computer:
  • Using the keyboard
    • Enhanced keyboard
    • Standard keyboard
  • Using the mouse
  • Using optical drives
    • Features
    • Loading an optical disc
      • To insert an optical disc:
    • Identifying optical drive types
  • Adjusting the volume
    • To adjust the overall volume using hardware controls:
    • To adjust the volume from Windows:
  • Configuring the audio jacks
    • To configure the audio jacks:
  • Installing a printer, scanner, or other device
• Troubleshooting
  • Safety guidelines
  • First steps
  • Troubleshooting
    • Add-in cards
      • The computer does not recognize an add-in card
    • Audio
    • CD or DVD drives
    • DVD drives
    • Ethernet
      • You cannot see the other computers on your network
      • The computer does not recognize an add-in Ethernet card
      • Your Ethernet network is running slower than you expect
    • Expansion cards
      • The computer does not recognize an expansion card
    • File management
      • A file was accidentally deleted
        • To restore deleted files:
    • Hard drive
      • You see an “Insufficient disk space” error message
      • You see a “Data error” message
      • The hard drive cannot be accessed, or you see a “General failure reading drive C” error message
      • You see a “Non-system disk” or “disk error” error message
    • Internet
      • You cannot connect to the Internet
      • You see an “Unable to locate host” message and are unable to browse the Internet
      • Connecting to a Web site takes too long
      • People are sending you e-mail messages, but you have not received any mail
    • Keyboard
      • The keyboard does not work
      • A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message
      • Liquid spilled in the keyboard
    • Memory
      • You see a “Memory error” message
      • You see a “Not enough memory” error message
    • Memory card reader
      • Drive letters for the memory card slots do not appear in the My Computer window
    • Modem (cable or DSL)
    • Modem (dial-up)
      • Your modem does not dial or does not connect
        • To check the dialing properties:
      • You cannot connect to the Internet
      • Your 56K modem does not connect at 56K
      • Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem
      • The modem is not recognized by your computer
        • To run modem diagnostics:
      • The modem is noisy when it dials and connects
        • To turn down the modem volume:
    • Monitor
      • The screen resolution is not correct
      • The computer is running but there is no picture
      • The color is not uniform
      • The text on the display is dim or difficult to read
    • Mouse
      • The mouse does not work
      • The mouse works erratically
    • Networks
      • You cannot connect to your company network
    • Optical disc drives
      • The computer does not recognize a disc or the CD or DVD drive
      • An audio CD does not produce sound
      • A DVD movie will not play
    • Passwords
      • Your computer does not accept your password
    • Power
      • Your computer will not turn on
    • Printer
      • The printer will not turn on
      • The printer is on but will not print
        • To set a default printer:
      • You see a “Printer queue is full” error message
        • To make sure that the printer is not set to work offline:
      • You see a “Printer is out of paper” error message
    • Sound
      • You are not getting sound from the speakers
  • Recovering your system
    • To recover your system:
    • Creating recovery discs
      • To create recovery discs:
    • Recovering pre-installed software and drivers
      • To recover your pre-installed software and drivers:
    • Returning to a previous system condition
      • To return to a restore point:
    • Returning your system to its factory condition
      • Recovering from within Windows Vista
        • To reinstall Windows Vista and all pre-installed software and drivers:
      • Recovering from the hard drive during startup
        • To reinstall Windows Vista and all pre-installed software and drivers:
      • Recovering from your recovery discs
        • To reinstall Windows Vista and all pre-installed software and drivers:
  • Telephone support
    • Before calling Customer Care
    • Self-help
• Regulations and safety notices
  • A
  • B
  • C
  • D
  • E
  • F
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • R
  • S
  • T
  • U
  • V
  • W
  • Z
• Index