eMachines EL1200 Series - Manual (Page 50)

Chapter 3: Troubleshooting
40
Optical disc drives
The computer does not recognize a disc or the
CD or DVD drive
• Make sure that the disc label is facing up, then
try again.
• Try a different disc. Occasionally discs are flawed
or become scratched and cannot be read by the
disc drive.
• If you are trying to play a DVD, make sure that
you have a DVD drive. To identify your drive type,
see “ Identifying optical drive types” on page 19.
• Your computer may be experiencing some
temporary memory problems. Shut down and
restart your computer.
• Some music CDs have copy protection software.
You may not be able to play these CDs on your
computer.
• Clean the disc.
• Restart your computer, then enter the BIOS Setup
utility by pressing and holding F1 while your
computer restarts. Make sure that the IDE
controllers are enabled.
• Make sure that the drive is configured correctly
by following the instructions in the drive
documentation.
• Reinstall the device driver.
An audio CD does not produce sound
• Make sure that the disc label is facing up, then
try again.
• Some music CDs have copy protection software.
You may not be able to play these CDs on your
computer.
• Make sure that the volume controls are turned
up. For more information, see “ Adjusting the
volume” on page 22.
• Make sure that the mute controls are turned off.
For more information, see “ Adjusting the
volume” on page 22.
• Make sure that the speaker cables are connected
correctly and securely.
• Shut down and restart your computer.
• Clean the disc.
• Reinstall the audio device drivers.