Document Outline

• Pitney Bowes Contact List
• Table of Contents
• 1 • Introduction
• What's in this Guide
  • About Your Digital Mailing System
  • Postal Requirements
  • Sections of the Meter Stamp
  • What is IntelliLink™?
  • About Constant Connection
  • About PC Meter Connect™
  • Other Sources of Information
  • Important Safety Notes
  • Important Telephone Safety Instructions
• 2 • Getting to Know Your System
  • Parts of the Machine - DM300c
  • Parts of the Machine - DM400c
  • Control Panel
  • Connections on Back of Machine
• 3 • Running Mail
  • Home Screen
  • Checking Funds (Postage) Availability in Machine
  • Applying Postage
    • Keying In the Postage Directly
    • Entering Weight Manually
    • Using the Optional Weighing Platform
  • Processing Letter Mail
    • Manually Feeding Envelopes (DM300c)
    • Automatically Feeding Envelopes (DM400c)
  • Processing Flats, Packages, or Non-Letter Mail
    • Printing a Single Tape Strip
    • Printing Multiple Tape Strips
  • Selecting an Account to Track Postage
  • Using Differential Weighing
  • Checking and Clearing the Batch Count
    • Viewing (Checking) the Batch Count
    • Printing the Batch Count
    • Clearing the Batch Count
• 4 • Printing Options
  • Printing Options Overview
  • Sections of the Meter Stamp
  • Printing a $0.00 Meter Stamp
  • Auto-Advance of Printed Date for the Meter Stamp
  • Manually Changing Printed Date for the Meter Stamp
  • Sealing Envelopes without Printing a Meter Stamp
    • DM300c Only
    • DM400c Only
  • Printing the Date and Time, Ad or Text (no meter stamp)
  • Omitting/Restoring Day or Date on the Meter Stamp
  • Adjusting Horizontal Print Position of Indicia
  • Adding/Removing a Postal Inscription to Meter Stamp
  • Adding/Removing an Envelope Ad to the Meter Stamp
• 5 • Normal and Custom Presets
  • What is a Preset?
  • Why Should I Use Presets?
  • Why Should I Always Include a USPS® “Class” in myPreset?
  • Normal Preset
    • Selecting the Normal Preset
    • Defining New Values for the Normal Preset
  • Custom Presets
    • Selecting Custom Presets
    • Viewing a Custom Preset
    • Defining Custom Presets
    • Editing a Custom Preset Name
    • Overwriting (Save New Settings for) a Custom Preset
    • Deleting a Custom Preset
• 6 • Adding Postage/Connecting to Data Center
  • Postage and Your Machine
  • Establishing Communications Between Your Machineand the Pitney Bowes Data Center
  • Downloads from the Data Center to Your Machine
  • Using a LAN Network (Constant Connection) toEstablish Communications with the Data Center
  • Using PC Meter Connect™ to Establish Communicationswith the Data Center
  • Using an Analog Phone Line to EstablishCommunications with the Data Center
  • Checking Funds (Postage) Availability in Machine
  • Checking Your Postage By Phone® Account Balance
  • Adding Postage
  • Printing a Funds (Postage) Report
  • Downloading Files or Updating System
  • Settings for Connecting to the Data Center
    • LAN Connection Network Settings
    • Analog Phone Line Connection Settings
    • Data Center Distributor Settings
• 7 • System Options
  • System Options Overview
  • Basic Options
    • Setting the Time, Date, and Timeouts
    • Changing Language
    • Adjusting the Contrast of the Display
    • Setting Postage Limits (Funds Warnings)
    • Enabling, Changing or Disabling Lock Codes and Passwords
    • Configuring the Tape Button
    • Setting Up (USPS®) Confirmation Services
  • Advanced Options
    • Meter Withdrawal (Withdrawing Postage Funds)
    • Managing (USPS®) Confirmation Records
    • Running Install Mode
• 8 • Standard Accounting Option
  • Overview of Accounting Options
  • Activating/Setting Up Standard Accounting Option
  • Turning On Accounting
  • Turning Off Accounting
  • Turning On Account Passwords
  • Turning Off Account Passwords
  • Creating New Accounts
  • Editing Account Names and Passwords
  • Selecting an Account to Track Postage
  • Displaying Account Totals
  • Printing Account Reports
    • Printing to an Optional Attached Printer (Laser)
    • Printing on an Envelope or Tape Strip
  • Clearing All Account Totals
  • Deleting Accounts
• 9 • Reports
  • Overview of Reports
  • Last 5 Refills Report
  • Funds Report
  • Single Accounts Report
  • Multi-Account Summary Report
  • Account List Report
  • System Setup Report
  • Error Report
  • Configuration Report
  • Software Version Report
  • Confirmation Services Report
  • Printing a Report
    • Printing to an Attached Printer
    • Printing on an Envelope or Tape Strip
• 10 • Text Messages
  • Text Messages Overview
    • Text Message Specifications
    • Postal Rules and Guidance
    • Envelope Guidance
  • Creating a Text Message
  • Viewing/Editing a Text Message
  • Deleting a Text Message
• 11 • Scale Options
  • Scale Options Overview
  • Zeroing the Scale
  • Setting Weight Change Options
  • Setting Class Change Options
  • Turning Auto Scale On or Off
  • Setting the Scale Location Code
  • Managing Intra BMC ZIP Code Groups
    • Creating Intra BMC ZIP Code Groups
    • Editing Intra BMC ZIP Code Groups
    • Deleting Intra BMC ZIP Code Groups
• 12 • Maintenance
  • Printing a $0.00 Meter Stamp
  • Messages Indicating Ink Cartridge Replacement
  • Replacing the Ink Cartridge
  • Filling the Moistener (DM400c Only)
  • Filling the Moistener (DM300c Only)
  • Maintaining the Moistener
    • Cleaning the Stripper Blade and Brush Assembly(DM400c)
    • Cleaning the Shield and Wick (DM400c)
    • Removing the Moistener (DM300c)
    • Removing the Shield and Wick (DM300c)
  • Printer Maintenance
    • Printing a Test Pattern
    • Cleaning the Printer Nozzle
    • Replacing the Print Head
• 13 • Troubleshooting
  • Getting Help
  • Messages on the LCD Display
  • Blank Display
  • Display Difficult to Read
  • Printing Problems
  • Feeding Problems (stalled envelopes)
    • To clear a stalled envelope in the printer area:
    • To clear a stalled envelope in the feeder area (DM400c only):
    • To avoid stalled envelopes:
  • Moistening Problems (envelopes don't seal)
  • Problems Connecting to Data Center via LAN Network
  • Problems Connecting to the Data Center via the PC
  • Problems Refilling Postage via the PC
  • Problems Connecting to the Data Center via Analog Line
  • Viewing System Configuration Levels
  • Accidentally Printing the Wrong Postage
• 14 • Supplies and Options
• Supplies and Accessories
• Options
  • Weighing Platform
  • Moistener (optional for DM300c, standard on DM400c)
  • Postal Inscriptions/Advertisements
  • Departmental Accounting
  • Electronic USPS® Confirmation Services
• Appendix A • Specifications
  • Equipment Specifications
  • Material Specifications
• Appendix B • Glossary
• Index