Document Outline

• Sun StorEdge™ 5310 NAS Troubleshooting Guide
  • Contents
  • Preface
  • Troubleshooting Overview
    • 1.1 How to Use This Manual
    • 1.2 Important Notices and Information on the Sun StorEdge 5310 NAS
    • 1.3 Troubleshooting Tools
      • 1.3.0.1 Storage Automated Diagnostic Environment (StorAde)
      • 1.3.0.2 Command Line Interface (CLI)
      • 1.3.0.3 Log Error Messages
      • 1.3.0.4 Sun StorEdge 5310 NAS Generated Messages
      • 1.3.0.5 Client Generated Messages
      • 1.3.0.6 Log Message Severity Levels
    • 1.4 Troubleshooting Procedures
      • 1.4.0.1 High-Level Troubleshooting Tasks
      • 1.4.0.2 Initial Troubleshooting Guidelines
    • 1.5 Troubleshooting Flow Charts
    • 1.6 Diagnostic Information Sources
      • 1.6.1 StorEdge Diagnostic Email
      • 1.6.2 Data Collection for Escalations
        • 1.6.2.1 Collecting Information from the Sun StorEdge 5310 NAS
        • 1.6.2.2 Accurately quantify the problem
        • 1.6.2.3 Collect general data
        • 1.6.2.4 Collect specific data
        • 1.6.2.5 Check remote access capabilities
        • 1.6.2.6 Data Collection for Specific Issues
        • 1.6.2.7 Security Issues
        • 1.6.2.8 StorEdge network capture utility
        • 1.6.2.9 TCP/IP Connectivity problems
        • 1.6.2.10 Performance Issues
      • 1.6.3 Log Error Messages
      • 1.6.4 SYSLOG
        • 1.6.4.1 Understanding Sun StorEdge 5310 NAS Log Messages
      • 1.6.5 Error Codes from the Sun StorEdge 5310 NAS LCD Display and syslog
    • About SysMon Error Notification
    • Sun StorEdge 5310 NAS Error Messages
      • UPS Subsystem Errors
      • File System Errors
      • PEMS Events
    • 1.7 Maintenance Precautions
      • 1.7.0.1 Tools Required
      • 1.7.0.2 Electrostatic Discharge Information
      • 1.7.0.3 Preparation Procedures
    • 1.8 Static Electricity Precautions
      • 1.8.0.1 Grounding Procedure
      • 1.8.0.2 Static Electricity
  • NAS Head
    • 2.1 Hardware
    • 2.2 Contacting Technical Support
      • 2.2.1 Problems With Initial System Startup
        • 2.2.1.1 Checklist
      • 2.2.2 Resetting the Server
        • 2.2.2.1 Shutdown Commands for Software Menu
        • 2.2.2.2 Shutdown Commands for Hardware LCD Display
      • 2.2.3 Preparing the System for Diagnostic Testing
        • 2.2.3.1 Specific Problems and Corrective Actions
        • 2.2.3.2 Power LED Does Not Light
        • 2.2.3.3 System Cooling Fans Do Not Rotate Properly
        • 2.2.3.4 Cannot Connect to a Server
        • 2.2.3.5 Problems with Network
        • 2.2.3.6 Other Problems
    • 2.3 Troubleshooting the Server Using Built- In Tools
    • 2.4 Diagnosing System Errors
      • 2.4.1 LEDs
      • 2.4.2 Beep Codes
      • 2.4.3 POST Screen Messages
    • 2.5 LEDs and Pushbuttons
      • 2.5.1 Front Panel LEDs and Pushbuttons
        • 2.5.1.1 Front Panel LEDs
        • 2.5.1.2 Front Panel Pushbuttons
      • 2.5.2 Rear Panel LEDs
      • 2.5.3 Front-Panel System Status LED
      • 2.5.4 Rear Panel Power Supply Status LED
      • 2.5.5 Server Main Board Fault LEDs
      • 2.5.6 System ID LEDs
    • 2.6 Power-On Self Test (POST)
      • 2.6.1 POST Screen Messages
      • 2.6.2 POST Error Beep Codes
        • 2.6.2.1 BIOS Recovery Beep Codes
      • 2.6.3 POST Progress Code LED Indicators
    • 2.7 OS Operations
      • 2.7.1 Filesystem Check (fsck) Procedure
      • 2.7.2 StorEdge Network Capture Utility
      • 2.7.3 Upgrades
      • 2.7.4 Cacls - Access Control List
      • 2.7.5 Proc filesystem
      • 2.7.6 FTP Server
    • 2.8 Updating the OS on the Sun StorEdge 5310 NAS
    • 2.9 Sun StorEdge 5310 NAS Firmware
      • 2.9.1 Operating System
        • 2.9.1.1 Upgrading the StorEdge Operating System
    • 2.10 Common Problems Encountered on the Sun StorEdge 5310 NAS
    • 2.11 CIFS/SMB/Domain
    • 2.12 NFS Issues
    • 2.13 Network Issues
      • 2.13.1 NIC speed and duplex negotiation issues.
    • 2.14 File System Issues
    • 2.15 Drive Failure Messages
    • 2.16 File and Volume Operations
    • 2.17 Administration Interfaces
    • 2.18 StorEdge Features and Utilities
    • 2.19 Hardware Warning Messages
    • 2.20 Backup Issues
    • 2.21 Direct Attached Tape Libraries
    • 2.22 Frequently Asked Questions
    • 2.23 CIFS/SMB/Domain Issues
    • 2.24 NIS/NIS+ Issues
    • 2.25 TCP/IP and Network Configuration
    • 2.26 Quota Configuration
    • 2.27 Checkpoint Configuration
    • 2.28 Volume Creation and Expansion
    • 2.29 Reserved Filesystems and Directories
    • 2.30 NFS Issues
    • 2.31 Administration Interfaces and Utilities
    • 2.32 Backup and Migration Issues
    • 2.33 Macintosh Connectivity
    • 2.34 Miscellaneous Log Messages
    • 2.35 Direct Attached Tape Libraries
      • 2.35.1 SCSI ID Settings
    • 2.36 StorEdge File Replicator
    • 2.37 StorEdge File Replicator Issues
  • Storage Arrays
    • 3.1 Fibre Channel FC
      • 3.1.1 Array Overview
        • 3.1.1.1 Module Description
        • 3.1.1.2 Controllers
        • 3.1.1.3 Controller Battery
        • 3.1.1.4 Controller Memory
        • 3.1.1.5 Drives
        • 3.1.1.6 Fans
        • 3.1.1.7 Power Supplies
        • 3.1.1.8 SFP Transceivers and Cables
        • 3.1.1.9 Tray ID Switch
      • 3.1.2 Using the Array
        • 3.1.2.1 Removing and Replacing the Back Cover
        • 3.1.2.2 Turning On the Power
        • 3.1.2.3 Turning Off Power for a Planned Shutdown
        • 3.1.2.4 Turning Off Power for an Unplanned Shutdown
        • 3.1.2.5 Restoring Power After an Unplanned Shutdown
        • 3.1.2.6 Responding to the Optional Audible Alarm
    • 3.2 Troubleshooting and Recovery
      • 3.2.1 Troubleshooting the Module
      • 3.2.2 Recovering from an Overheated Power Supply
      • 3.2.3 Setting the Tray ID Switch
      • 3.2.4 Verifying the Link Rate Setting
    • 3.3 Relocating a Command Module
      • 3.3.1 Upgrade Requirements
        • 3.3.1.1 Upgrade Methods
      • 3.3.2 Adding New Drives to Empty Slots
      • 3.3.3 Replacing All Drives at the Same Time
      • 3.3.4 Replacing One Drive at a Time
      • 3.3.5 Relocation Considerations
        • 3.3.5.1 Relocate Drives or Modules
        • 3.3.5.2 Convert an Command Module to a Drive Module
      • 3.3.6 Raid Storage Manager (RSM)
        • 3.3.6.1 Client Software Windows
        • 3.3.6.2 The Enterprise Management Window
        • 3.3.6.3 The Array Management Window
        • 3.3.6.4 Protecting Your Data
        • 3.3.6.5 Software Redundancy
        • 3.3.6.6 RAID Levels and Data Redundancy
        • 3.3.6.7 Hardware Redundancy
        • 3.3.6.8 I/O Data Path Protection
        • 3.3.6.9 Password Protection
        • 3.3.6.10 Configuring Storage Arrays
        • 3.3.6.11 Volumes and Volume Groups
        • 3.3.6.12 Standard Volumes
        • 3.3.6.13 Mappings View
        • 3.3.6.14 SANshare Storage Partitioning
        • 3.3.6.15 Heterogeneous Hosts
        • 3.3.6.16 Managing Persistent Reservations
        • 3.3.6.17 Maintaining and Monitoring Storage Arrays
    • 3.4 Updating Firmware and NVSRAM on the Array
    • 3.5 Updating ESM Firmware
  • StorEdge File Replicator
    • 4.1 Overview
      • 4.1.1 Real-time Mirroring
      • 4.1.2 Pseudo Real-time Mirroring
      • 4.1.3 StorEdge File Replicator
      • 4.1.4 Mirroring Variations
        • 4.1.4.1 Many-to-One Mirroring
        • 4.1.4.2 One-to-Many Mirroring
        • 4.1.4.3 Piggyback or Cascading Mirroring
        • 4.1.4.4 Bi-directional Mirroring
        • 4.1.4.5 Replication
        • 4.1.4.6 Push Technology
    • 4.2 Operational State
      • 4.2.1 Mirror Creation
      • 4.2.2 Mirror Replication
      • 4.2.3 Mirror Sequencing
      • 4.2.4 Link Down and Idle Conditions
      • 4.2.5 Cracked and Broken Mirrors
      • 4.2.6 Cannot perform first-time synchronization of mirror system:
      • 4.2.7 Filesystem errors, such as run check, directory broken, etc.:
      • 4.2.8 Error messages, panics or hang condition when enabling mirror:
  • Clustering
    • 5.1 Overview
  • Checkpoints/Snapshots
    • 6.1 Overview
      • 6.1.1 Volumes
      • 6.1.2 Checkpoint Lifecycle
        • 6.1.2.1 Checkpoint Creation
        • 6.1.2.2 Active Checkpoint
        • 6.1.2.3 Translation of File System Objects in Checkpoints
        • 6.1.2.4 Checkpoint Deletion
        • 6.1.2.5 Checkpoint Scheduling
        • 6.1.2.6 Checkpoint management commands
        • 6.1.2.7 Local Directory Checkpoint Access
      • 6.1.3 Object Checkpoint Restore
      • 6.1.4 StorEdge cp Command
  • FRU/CRU Replacement Procedures
    • 7.1 Tools and Supplies Needed
    • 7.2 Determining a Faulty Component
    • 7.3 Safety: Before You Remove the Cover
    • 7.4 Removing and Replacing the Cover
    • 7.5 Field Replaceable Unit (FRU) Procedures
    • 7.6 NAS Head FRU Replacement Procedures
      • 7.6.1 Opening the Front Bezel
      • 7.6.2 Memory
      • 7.6.3 Power Supply Unit
        • 7.6.3.1 Sun StorEdge 5310 NAS Power Supply
      • 7.6.4 Fan Module
        • 7.6.4.1 Sun StorEdge 5310 NAS Fan Module Removal
        • 7.6.4.2 Sun StorEdge 5310 NAS Fan Module Replacement
      • 7.6.5 High Profile Riser PCI Cards
      • 7.6.6 Gigabit Ethernet Card
      • 7.6.7 Low Profile Riser PCI Cards
      • 7.6.8 Qlogic HBA Removal and Replacement
      • 7.6.9 LCD Display Module
      • 7.6.10 Flash Disk Module
        • 7.6.10.1 Backup of /dvol/etc
        • 7.6.10.2 Replacing the Flash Disk
        • 7.6.10.3 Upgrade and Configuration Recovery
      • 7.6.11 System FRU (Super FRU)
        • 7.6.11.1 Super FRU Installation
    • 7.7 Array FRU replacement Procedures
      • 7.7.1 Replacing a Controller
        • 7.7.1.1 Tools and Equipment
        • 7.7.1.2 Procedure
      • 7.7.2 Replacing a Controller Battery
        • 7.7.2.1 Tools and Equipment
        • 7.7.2.2 Procedure
      • 7.7.3 Replacing a Drive
        • 7.7.3.1 Tools and Equipment
        • 7.7.3.2 Procedure
      • 7.7.4 Replacing a Fan
        • 7.7.4.1 Tools and Equipment
        • 7.7.4.2 Procedure
      • 7.7.5 Replacing a Power Supply
        • 7.7.5.1 Tools and Equipment
        • 7.7.5.2 Procedure
      • 7.7.6 Replacing an SFP Transceiver
        • 7.7.6.1 Tools and Equipment
        • 7.7.6.2 Procedure