Document Outline

• Welcome
  • Your Palm® Pre™ Phone
  • About This User Guide
  • Where Can I Learn More?
    • While Using Your Phone
    • If You Need More Information
    • Manage Your Account
    • Sprint 411
    • Sprint Operator Services
• Your Setup
  • Set Up Service
    • Set Up Your Phone
      • Activate Your Phone
      • Complete Setup
      • What Is a Palm Profile?
      • Transfer Data From Your Computer to Your New Phone
    • Turn the Phone On/Off
      • Turn the Screen On/Off
      • Turn Wireless Services Off (Airplane Mode)
      • Turn Wireless Services On
      • Turn Everything (the Screen and Wireless Services) On/Off
    • Make Your First Call
      • Adjust Call Volume
    • Set Up Your Voicemail
    • Create Sprint Account Passwords
      • Account Password
      • Voicemail Password
      • Data Services Password
• Your Palm® PreTM Phone
  • Basics
    • What’s in the Box?
      • Hardware
      • Print Material
    • Get to Know Your Phone
      • Slide Out the Keyboard
      • Front View
      • Back View
      • Top View
      • Bottom View
      • Touchscreen
    • Charge the Battery
      • Maximizing Battery Life
  • Move Around on Your Phone
    • Use Gestures: Tap, Swipe, Drag, Flick, Pinch
      • Basic Gestures
      • Scroll Gestures
      • Zoom Gestures
      • Text Selection Gestures
      • Drag and Drop
      • Delete a List Item
    • Open Applications
      • Open an Application in Quick Launch
      • Open an Application in the Launcher
      • Open an Application Using Search
    • Work With Applications
      • Go Up One Level in an App (Back Gesture)
      • Display All Open Applications (Card View)
      • Move Among Open Applications
      • Reorder Open Application Cards
      • Close an Application
      • Change the Applications That Appear in Quick Launch
      • Reorder Quick Launch Icons
      • Reorder Launcher Icons
      • Delete an Application
    • Enter Information
      • Use the Keyboard
      • Enter Uppercase Letters
      • Enter Alternate Keyboard Characters
      • Enter Passwords
      • Enter Characters From the Symbols Table
      • Symbols and Accented Characters
      • Enter Information in a Field
      • Select Items in a List
      • Cut, Copy, and Paste Information
      • Save Information
    • Use the Menus
      • Open the Application Menu
      • Open the Connection Menu
    • Search to Find Info and Make Calls
      • Use Universal Search
      • Search Within an Application
    • View and Respond to Notifications
      • Respond to a Notification
      • View All Your Notifications
      • Reorder Notifications and Other Dashboard Items
    • Update the Software on Your Phone
      • Respond to a System Software Notification
      • Respond to an Application Update Notification
      • Manually Check for Updates
      • Use App Catalog to Shop for New Applications
    • Copy Files Between Your Phone and Your Computer
  • Phone
    • Make Calls
      • Dial Using the Onscreen Dial Pad
      • Dial Using the Keyboard
      • Dial Using a Speed Dial
      • Dial by Contact Name Using Universal Search
      • Dial by Contact Name in the Phone Application
      • Redial the Last Number Dialed
      • Dial Your National Emergency Number
      • Dial From a Web Page or Message
    • Receive Calls
      • Answer a Call
      • Silence the Ringer on an Incoming Call
      • Ignore a Call
    • Use Voicemail
    • What Can I Do During a Call?
      • Manage a Call
      • End a Call
      • Use Another Application While on a Call
      • Make a Second Call
      • Answer a Second Call (Call Waiting)
      • Swap Between Two Calls
      • Make a Conference Call
      • Look Up or Send a Message to a Contact
    • What’s My Number?
    • View Your Call History
    • Save a Phone Number to Contacts
    • What Are All Those Icons?
    • Use a Phone Headset
      • Use a Wired Headset
      • Set Up and Use a Bluetooth® Hands-Free Device
    • Customize Phone Settings
      • Show Contact Matches
      • Use Dialing Tones
      • Use Dialing Shortcuts
      • Set Roaming Preferences
      • Enable TTY/TDD
      • Update Network Settings
      • Update the Preferred Roaming List
      • Reset the Voicemail Count
  • Your Media and Entertainment Center
    • Camera
      • Take a Picture
      • Review Pictures you Have Taken
    • Photos
      • Look at Pictures
      • Organize Your Pictures Into Albums
      • Add a Picture to a Contact
      • Save a Picture as Wallpaper
      • Share a Picture
      • Upload a Picture to the Web
      • Set Up an Online Pictures Account on Your Phone
      • Delete a Picture
    • Videos
      • Watch a Video
      • Use Video Playback Controls
      • Delete a Video
    • YouTube
      • Watch a Video
      • Use Video Playback Controls
      • Find Related Videos
      • Share a Video
    • Music
      • Listen to Music
      • Use Music Playback Controls
      • Switch the Now Playing Display
      • Search for Related Songs or Content
      • Change the Order of Items in the Now Playing List
      • Remove a Song From the Now Playing List
      • Delete a Song
    • Amazon MP3
      • Set Up Your Amazon Account
      • Search for a Specific Song, Album, or Artist
      • Browse Songs, Albums, Artists, or Genres
      • View Artist Information
      • View Album Information and Buy an Album
      • Preview and Buy a Song
      • View and Work With Downloaded Items
    • NASCAR Sprint Cup MobileSM
  • Your Personal Information Organizer
    • Contacts
      • How Do I Enter Names and Other Info in Contacts?
      • Linked Contacts
      • Use Contacts for the First Time
      • Create a Contact
      • Find a Contact
      • View or Edit Contact Information
      • Add a Photo to a Contact
      • Add a Ringtone to a Contact
      • Assign a Speed Dial to a Contact
      • Assign a Reminder Message to a Contact
      • Link a Contact
      • Unlink a Contact
      • Add a Contact Entry to the Launcher
      • Get in Touch With a Contact
      • Delete a Contact
      • Customize Contacts
      • Manually Synchronize Contacts With Your Online Accounts
      • Stop Synchronization of Contacts With an Online Account
    • Calendar
      • How Do I Enter Events in Calendar?
      • Layered Calendars
      • Use Calendar for the First Time
      • Create an Event
      • Enter the Event Location
      • Schedule a Repeating Event
      • Add an Alarm to an Event
      • Add a Note to an Event
      • Create an All-day (Untimed) Event
      • Change the Calendar Display
      • Move Around in Calendar
      • Quickly Glimpse Your Schedule
      • Delete an Event
      • Respond to an Event Reminder
      • View Meeting Participants
      • Customize Calendar
      • Manually Synchronize Calendar With Your Online Accounts
      • Stop Synchronization of Calendar With an Online Account
    • Tasks
      • Create a Task List
      • Create a Task
      • Set Task Priority, Due Date, and Other Details
      • Check Off a Task
      • View Tasks That Are Due Today
      • Rename a Task
      • Filter a Task List
      • Organize Your Tasks
      • Set Due Dates for All Tasks in a List
      • Mark All Tasks in a List Completed/Incomplete
      • Delete All Completed Tasks in a List
      • Delete a Task or a Task List
    • Memos
      • Create a Memo
      • Find a Memo
      • Edit a Memo
      • Change the Color of a Memo
      • Delete a Memo
    • Calculator
      • Perform Calculations
      • Use the Calculator Memory
  • Your Documents and Other Productivity Files
    • Doc View
      • Open a File
      • Change the Display Size
      • Find Text in a File
      • Save a File With a New Name
      • Share a File
      • View File Properties
      • Work With Comments, Endnotes, and Footnotes in a Microsoft Word Document
      • Select a Cell, Row, or Column in an Excel® Spreadsheet
      • Resize Rows or Columns in a Spreadsheet
      • Show or Hide Rows or Columns in a Spreadsheet
      • Sort Your Data in a Spreadsheet
      • Switch Among Sheets
      • View Comments in a Spreadsheet
      • Switch Among Views in a PowerPoint® Presentation
      • Move Around in a Presentation
      • Upgrade to Documents To Go® from DataViz
    • PDF View
      • Open a File
      • Move Around in a File
      • Change the Display Size
      • Find Text in a File
      • Save a File With a New Name
      • Share a File
      • View Bookmarks
  • Preferences
    • Backup
      • Back Up Your Information
      • Update Your Palm Profile
    • Date & Time
    • Device Info
      • View System Information
      • Rename Your Phone
      • Restart Your Phone
      • Erase Data and Reset Your Phone
      • Run Quick Tests
      • Run Interactive Tests
      • Use Certificate Manager
      • Add a Certificate
      • View Certificate Details
      • Delete a Certificate
    • Language
    • Screen & Lock
      • Change Screen Brightness
      • Set the Interval for Turning the Screen Off Automatically
      • Change Your Wallpaper
      • Turn Advanced Gestures On/Off
      • Set Options for Unlocking the Screen
    • Sounds & Ringtones
      • Select System Sounds and Notifications
      • Select the Ringtone for Incoming Calls
      • Select a Song as a Ringtone
• Web and Data Services and Other Wireless Connections
  • Using Web and Data Services
    • Get Started With Data Services
      • Enable Data Services
    • Access Data Services
      • Data Services User Name
      • Data Services Symbols on Your Screen
      • Data Services Billing Information
    • Use Sprint TV®
  • Your Email and Other Messages
    • Email
      • How Do I Send and Receive Email on My Phone?
      • Merged Inboxes in Email
      • Set Up Email
      • Set Up Email: Common Providers
      • Set Up Email: Microsoft Exchange ActiveSync (EAS)
      • Set Up Email: Other Providers
      • Enter Advanced Account Settings
      • Edit an Email Account
      • Delete an Email Account
      • Create and Send an Email Message
      • Add Attachments to a Message
      • Save a Message as a Draft
      • Receive Email Messages
      • Open Attachments
      • Save Attachments
      • Add a Contact From an Email Message
      • View a Contact From an Email Message
      • Reply to a Message
      • Forward a Message
      • Move a Message to Another Folder
      • Mark a Message as Read or Unread
      • Flag or Unflag a Message
      • Show or Hide Message Header Details
      • Delete a Message
      • Add a Signature to Outgoing Messages
      • View Mail Folders
      • Add a Folder as a Favorite
      • Set Email Preferences
      • Reorder Accounts
      • Reply to Meeting Invitations
      • Send Email Messages From Within Another Application
    • Messaging
      • What Kinds of Messages Can I Send and Receive?
      • Work With Conversations
      • Switch Between Messaging Accounts in a Conversation
      • Switch Between Conversations View and Buddy List View
      • Create and Send a Text or Multimedia Message
      • Receive and View Text and Multimedia Messages
      • Add a Contact From a Message
      • View a Contact’s Information From a Message
      • Dial a Number From a Message
      • Delete a Message
      • Delete a Conversation
      • Set up an Instant Messaging (IM) Account
      • Sign In to an IM Account
      • Sign Out of an IM Account
      • Send and Receive IM Messages
      • Change Your Online Status
      • Change Your Custom Message
      • Change Your IM Account Username or Password
      • Delete an IM Account
      • Turn Messaging Notifications On or Off
  • Your Connections to the Web and Wireless Devices
    • Wi-Fi
      • What Is a Wi-Fi Connection?
      • Why Use a Wi-Fi Connection?
      • Are There Different Kinds of Wi-Fi Networks?
      • Turn Wi-Fi On and Off
      • Connect to a New Open Network
      • Connect to a New Secure Network
      • Connect to a Previously Used Network
      • Disconnect From a Network
      • Customize Connection Settings
    • Location Services
    • Web
      • Go to a Website
      • Go to a Website Using Search
      • Open Another Browser
      • Navigate a Web Page
      • Add a Web Page to the Launcher
      • Create a Bookmark
      • Open a Bookmarked Page
      • Edit, Reorder, or Delete a Bookmark
      • Return to Previously Viewed Web Pages
      • Use Links on a Web Page
      • Customize Web Browser Settings
    • Google Maps
    • Sprint Navigation
      • Sign In to Sprint Navigation
      • Get Directions
      • Search for a Service
      • Get Your Location and Local Traffic Information
    • Bluetooth® Wireless Technology
      • What Is Bluetooth® Wireless Technology?
      • Turn the Bluetooth Feature On/Off
      • Make a Pairing Request to Another Device
      • Accept a Pairing Request From Another Device
      • Connect With a Paired Device
      • Disconnect From a Device
      • Delete a Device
      • Rename a Device
• Your Resources
  • Troubleshooting
    • For Current Palm® Smartphone Users
      • I want to transfer my data from my computer
    • Battery
      • I can’t charge the battery
      • I need to replace the battery
      • I can’t get my screen to turn on after removing and replacing the battery
      • I can’t get the back cover off
      • I can’t get the back cover back on
    • Screen and Performance
      • The screen appears blank
      • An application is not responding to taps
      • Applications are running slower than usual
      • My gestures in the gesture area aren’t working
      • There are small icons in the lower-right corner of the screen
      • I have Screen Lock turned on, and I’ve forgotten my password
    • Phone
      • Signal strength is weak
      • My phone won’t connect to the mobile network
      • I see five bars in the signal-strength icon, but I still can’t connect to the network
      • The other person hears an echo
      • I hear my own voice echo
      • My voice is too quiet on the other end
      • I hear static or interference
      • My phone hangs up when I hold it to my ear
      • My phone seems to turn off by itself
    • Hands-free Devices
      • I can’t make or receive calls using a Bluetooth® hands-free device
      • I lost the connection between my phone and my Bluetooth headset
      • I hear static or interference when using my hands-free device
      • Some features of my hands-free device don’t work with my phone
    • Synchronization
      • What is synchronization?
      • How do I set up synchronization with an online account?
      • I don’t want to sync calendar or contact information with my online account— just email
      • I want to sync with Outlook or Palm Desktop software on my computer
      • I have an Exchange ActiveSync account at work, but my data is not being downloaded to my phone
      • I have entered the settings to sync with Exchange ActiveSync, but I can’t synchronize with my company’s Exchange server
      • A notification tells me that ActiveSync encountered a problem on the server
      • A notification tells me that there is not enough free memory to synchronize
      • A notification tells me that the server could not be reached
      • A notification tells me that ActiveSync encountered a problem with [item type] [item name]
    • Email
      • I have problems using my account
      • I have problems sending and receiving email
      • I have problems sending email (IMAP and POP accounts)
      • After I receive messages, older messages disappear from my Inbox
    • Messaging
      • I can’t tell if data services are available
      • I can’t send or receive text or multimedia messages
      • I want to send a video in a multimedia message, but do not see it on the list of items I can attach
    • Web
      • I can’t tell if data services are available
      • My phone won’t connect to the Internet
      • I can’t access a page
      • An image or map is too small on my screen
      • A secure site refuses to permit a transaction
      • It takes a long time for a page to load
    • Calendar and Contacts
      • I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries
      • My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
      • I started entering a contact’s name in universal search, but I’m not seeing the person in the results
    • Camera
    • Amazon MP3
      • I bought a song from Amazon MP3, but it isn’t showing up on my phone
    • Transferring Information From Your Computer
      • I bought a song through Amazon MP3 and want to transfer it to my computer
      • I copied a group of music folders from my computer, but I can’t see or play them on my phone
      • When I open the drive representing my phone on my computer, I see subfolders. Do I need to move my files into these folders?
    • Backing Up and Restoring Data
      • I need to reset my phone but don’t understand the difference between a partial erase and a full erase
      • How do I get my data back after a full or partial erase?
    • Updates
      • I dismissed a system update notification, and now I don’t know how to get the update on my phone
      • I want to install an update later, but the notification is showing the Install Now option only
      • My phone froze while I was downloading or installing a system update
    • Third-party Applications
      • Getting more help
    • Making Room on Your Phone
  • Glossary
• Your Safety and Specifications
  • Regulatory and Safety Information
    • FCC Statements
    • Antenna Care/Unauthorized Modifications
    • Industry Canada
    • Radio Frequency (RF) Safety Exposure
    • Hearing Aid Compatibility (HAC)
      • Using Your Phone With a Hearing Device
    • Protecting Your Battery
    • Power Specifications
    • Recycling and Disposal
    • User Safety
    • Product Handling & Safety
    • Driving Safety
    • ESD Safety
  • Specifications
    • Specifications
• Index
  • Numerics
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • Y
  • Z