HP 2424M - Manual (Page 21)

HP ProCurve Switch 4000M / 8000M / 2424M / 1600M Reviewer’s Guide
or fans, it will be replaced. In most parts of the world, the replacement unit is sent for next business
day delivery in advance of the failing unit being returned to HP. Advance replacement gets the unit to
the end user as fast as possible and minimizes down time by allowing the impaired unit to continue to
be used if possible until the replacement unit arrives. This also allows for easy scheduling for when the
actual unit swap occurs on the network.
The HP networking warranty is industry-leading with most other vendors offering only one year or less
along with longer turnaround times. The HP warranty significantly lowers the long term cost of
ownership for the end user.
The lifetime warranty duration on HP's networking products is for as long as you own the product, in
contrast to the product's parts lifetime or technology lifetime, etc. As required by law in some countries,
HP has provided this definition of lifetime which will be superseded by local law, if required.
2.14.3 Service and Support
HP provides free pre-sales and post-sales telephone support during normal business hours to end users
and HP resellers through the HP Customer Care Centers located world-wide.
In addition to free support services such as the lifetime warranty and telephone support, HP offers
various fee-based support services to meet more specialized needs. For example, the support product
HP SupportPack for Onsite Service on HP Network Connectivity Products will, for a nominal fee (see
the Pricing section), upgrade the warranty servicing on one Switch 4000M/8000M/2424M or 1600M to an
on-site 4 hour response 13 (8a-5p, M-F) for a period of three years. This fee also covers any modules
installed in the switch.
Support services are also available to upgrade telephone support to include non-business hours.
End users have the flexibility to either work with their local reseller or with HP to start a warranty
claim or to obtain additional fee-based services.
More information can be found at
http://www.hp.com/rnd/support/support_pack.htm .
2.14.4 Year 2000 Compliance
The HP ProCurve Switches 4000M/8000M/2424M/1600M are Year 2000 compliant 14 . Refer to
http://www.hp.com/year2000/products/compliance.html for HP’s Year 2000 compliance definitions.
2.15 Network Management
Network management is an important part of a switched solution. There are three levels of net
management available for the HP ProCurve Switches 4000M/8000M/2424M/1600M:
• Web-based management - Management of individual switches can be done anytime, anywhere
through the web server available in each switch, accessible via a standard web browser. This
method can also be used as the entire net management solution for small shops that do not
want to run a net management application on a separate PC.
• HP TopTools for Hubs & Switches - Management of a network of HP hubs and switches can be
done through the included HP TopTools for Hubs & Switches application, part of the HP
TopTools suite of management products. Provides a network map, device configuration, and
traffic monitoring and optimization capabilities in an web-based format.
13 Available in most parts of the world.
14 HP has made every effort to ensure the accuracy of our product testing. However, because each customer's environment is
different from HP's laboratory test environment, it is the customer's responsibility to validate the Year 2000 readiness of
these products in their own environment. Therefore, information about the Year 2000 status of HP products is provided "as
is" without warranties of any kind and is subject to change without notice. HP makes no representation or warranty
respecting the accuracy or reliability of information about non-HP products. Such information, if any, was provided by the
manufacturers of those products and customers are urged to contact the manufacturer directly to verify Year 2000
readiness. The information provided here constitutes a Year 2000 Readiness Disclosure for purposes of the Year 2000
Information and Readiness Disclosure Act.
©1998, 1999, 2000 Hewlett-Packard Co Revision 3.2b – 1/15/2000 Page 21 of 36