FUJITSU CardMinder - Manual (Page 42)

7
CardMinder
for ScanSnap! User’s Guide 36
Chapter7
Troubleshooting
This chapter describes the troubleshooting.
No Phenomena Please confirm,
1 Scanning does not
start ⇒
Please confirm following items
•
Is ScanSnap! driver installed correctly?
Refer to Getting Started of ScanSnap!, and install the
ScanSnap! driver correctly.
•
Is the icon of ScanSnap! in task bar looks like ?
If so, set ScanSnap! Monitor by referring ScanSnap!
Operator’s Guide, so that the icon of ScanSnap! Monitor
becomes
.
•
Is the window, [ScanSnap! Monitor...] open? (See Chapter
3. Step 2)
Scanning is disabled when the window, [ScanSnap!
Monitor...] is open. Close the window.
•
Is the scanner supported by ScanSnap!?
CardMinder does not support the scanning by other
scanners than specified by ScanSnap!.
2 Scanned image of
the business card
is not displayed in
window. ⇒
Is the business card scanned with front side up? The side
which has the name printed (Front side) should be set down-
ward facing ADF paper chute.
3 The image is
scanned, however
Full Name or
Company etc. does
not appear or
incorrectly appear
in Main window. ⇒
Review and confirm the following items.
• Is the image of the characters aligned horizontally? If not,
correct the direction of the image by pressing
, and
press in a toolbar.
•
Are front side and back side image switched?
The name should appear on front. Swap front and back
side image by clicking
, and pressing in a
toolbar. (See Section 1.4 for button functions)
Otherwise, try the recognition again by referring Chapter 5.