FCI Home Appliances ECCB 36 - Manual (Page 14)

Use & Care Manual
Models ECCB / TCCB ENGLISH
14
Troubleshooting
Problem Cause Possible Remedy
Nothing works
Cooktop not connected to proper
electrical circuit.
Fuse is blown or circuit breaker is tripped.
No electricity to the cooktop.
Cooktop is in lockout mode, (only touch
control models)
Have electrician verify that the proper
rated cooktop voltage is being supplied
to the cooktop. Have electrician replace
fuse or reset circuit breaker.
Have electrician check your power
supply.
Unlock the cooktop.
Heating elements do not heat
properly
Cooktop is connected to 120 volt power
supply.
Power supply connection is loose.
Improper cookware is being used.
Have electrician connect cooktop to the
proper rate cooktop voltage.
Have electrician tighten the connections
at the junction box.
Select proper cookware as outlined in
the Cooktop Operation section of this
manual.
Heating elements cycle off
even when elements are
turned to their highest settings
Heating element temperature limiters are
temporarily shutting off the elements due
to exceeding the maximum allowable
temperature. This is a normal operating condition,
especially during rapid heat-up
operations. The element will cycle back
on automatically after it has cooled
sufficiently.
Glass ceramic surface is see-
through or appears to be red
in color.
Under direct or bright lighting, you will
sometimes be able to see through the
glass and into the chassis due to its
transparent quality. You may also notice a
red tint under these conditions These are normal properties of black
ceramic glass panels.
Assistance or Service
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a
service call.
If you still need help, follow the instructions below.
When calling, please know the purchase date and the
complete model and serial number of your appliance.
This information will help us to better respond to your
request.
Service Data Record
The location of the serial tag is below the cooktop
box. Now is a good time to write this information in
the space provided below. Keep your invoice for
warranty validation.
Model Number _____________________
Serial Number ______________________
Date of Installation or Occupancy
________________