Freecom Technologies 3.5 " / USB 2.0 / ESATA - Manual (Page 50)

50
Freecom Hard Drive Pro
GB
8
Chapter 8: Troubleshooting
Issue Solution
After I connected the Freecom Hard Drive
Pro to my computer for the first time no
Freecom SYNC folder has been created
automatically.
• Install the Freecom Personal Media Suite
software and safely remove and recon-
nect the Freecom Hard Drive Pro
• Follow the instructions on chapter 5.4.2
Creating a new SYNC folder.
After installation of Freecom Personal
Media Suite, the message "No Freecom
Hard Drive Pro external hard drive found."
appears.
• Connect the Freecom Hard Drive Pro
to your computer.
• Check all connections between the
Freecom Hard Drive Pro, the power
supply and the computer.
• Safely remove and reconnect the Free-
com Hard Drive Pro.
Files deleted in the SYNC folder are still
appearing during the synchronization.
You have to "Split From Original" the files
from their counterparts before you may
delete them. Please refer to chapter 5.4.11.
Handling deleted files.
An empty folder is not synchronized. Empty folders are not taken into account
during synchronization.
If you are working with the program "Total
Commander" and are using the "send to"
dialog to add items to the SYNC folder, the
message "The briefcase is in use on another
computer" could appear.
The SYNC folder is opened by another
program. Please close all applications which
are using the SYNC folder.
Not enough memory on the target drive
(Freecom Hard Drive Pro) during creation
of SYNC folder.
Delete files on the target drive (Free-
com Hard Drive Pro) or select less files.
Not enough memory on the target drive (Free-
com Hard Drive Pro) during synchronization.
Delete files on the target drive (Freecom
Hard Drive Pro).
Data on the Freecom Hard Drive Pro can
be read, but not written.
Check with which file system the Freecom
Hard Drive Pro was formatted. Only with FAT
32 data on the drive under different operat-
ing systems can be read and written.
There is no response when I press the
sync button.
Make sure PMS is installed, make sure the
device and computer are on. When con-
nected over eSATA in some cases the sync
button may not function due to a known
compatibility issue of the eSATA host. In this
case the sync process can also be initiated
from the PMS by clicking “sync now”or you
can use the USB 2.0 connection.