Important notice about leaking bottles – Greenway Home Products GWD860W-3 User Manual

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If you find that your dispenser is leaking, check the water bottle first!

Almost all 3 and 5 gallon water bottles are recycled, and handled extensively during cleaning, filling,
and shipping. As a result they are very prone to developing pin holes or small cracks that can cause an
overflow (or leak) when placed on top of a water dispenser.

In almost all cases, there is nothing wrong with your water dispenser. If you
are experiencing a leak, this simple test will allow you to determine whether
your water bottle or dispenser is the source of the problem.

1. Unplug the unit, turn off all power switches and remove the water bottle.

2. a) Remove the bottle support collar and check the water level inside

the reservoir – it should be at roughly three-quarters full.

b) Please add or drain a few glasses of water to achieve the required

fill level. Water level should be approximately 3/4” – 1” BELOW

3. Let the water sit for approximately 2 hours. If the dispenser does not

leak, it is the bottle that is leaking due to a small crack or pinhole.
Please contact your water supplier for a replacement bottle.

Please visit us at for water dispenser
accessories and helpful use and care tips.



Dispensing Room and Cold Water

Place a glass under the spigot and push down on the appropriate button; for room temperature water
and for cold water. Press until the desired amount of water is dispensed, then release the button.
(See Dispensing Hot Water).

Adjusting the Temperature (Cold water only)

By turning the thermostat at the back of the unit, the temperature can be
adjusted. Turn the dial clockwise between the min (cool) and max (colder)
levels until the desired temperature is reached.

Vent Tube

Water Level