Troubleshooting, Cd or dvd drives – Gateway M350 User Manual
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Chapter 16: Troubleshooting
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Troubleshooting
CD or DVD drives
Your notebook does not recognize a disc
■
The disc may not be seated correctly in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
the retainers hold the disc in place.
■
Make sure that the disc label is facing up, then try again.
■
If you are trying to play a DVD, make sure that you have a DVD drive.
See
“Identifying drive types” on page 87
for more information.
■
Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
■
Your notebook may be experiencing some temporary memory problems.
Shut down and restart your notebook.
■
Clean the disc. For more information, see
An audio CD does not produce sound
■
Make sure that the CD label is facing up, then try again.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
■
Make sure that the volume control on your notebook is turned up. For
more information, see
“System key combinations” on page 26
the audio controls” on page 29
.
■
Make sure that the Windows volume control is turned up. For more
information, see
“Adjusting the volume” on page 78
■
Make sure that Mute controls are turned off. For more information about
the mute setting, see
“System key combinations” on page 26
,
“Adjusting the volume” on page 78
■
Make sure that headphones are not plugged into the headphone jack. For
the location of the headphone jack, see
.