Document Outline

• Getting Help
  • Help and Support
    • To start Help and Support:
    • Searching for a topic
  • Using Your Computer guide
    • To access the Using Your Computer guide:
  • Online help
  • Gateway contact information
  • Identifying your computer
• Checking Out Your GatewayComputer
  • Front
  • Back
  • Locating your serial number
    • Microsoft Certificate of Authenticity
  • Finding your specifications
  • Accessories
    • Memory
    • Printers
    • Storage Devices
    • USB flash drive
    • Uninterruptible power supplies
• Getting Started
  • Working safely
    • Reducing eye strain
    • Setting up your computer desk and chair
    • Setting up your computer and computer accessories
    • Sitting at your computer
    • Avoiding discomfort and injury from repetitive strain
    • Protecting from power source problems
    • Checking the voltage selection
      • To set the voltage selection switch:
  • Starting your computer
    • To start your computer:
    • Waking up your computer
  • Turning off your computer
    • To turn off your computer:
  • Restarting (rebooting) your computer
    • To close unresponsive programs and restart your computer:
  • Using the keyboard
    • Standard keyboard
    • Multifunction keyboard
      • Special-function buttons
    • Wireless keyboard
  • Adjusting the volume
    • To adjust the overall volume level using hardware controls:
  • Installing a printer, scanner, or other peripheral device
• Using Drives and Ports
  • Using the diskette drive
    • To use a diskette:
  • Using the CD or DVD drive
    • Identifying drive types
    • Inserting a CD or DVD
      • To insert a CD or DVD:
    • Playing a CD
    • Playing a DVD
    • Creating CDs and DVDs
• Maintaining Your Computer
  • Caring for your computer
  • Updating Windows
    • To run Windows Update:
  • Protecting your computer from viruses
    • To scan for viruses:
    • To remove a virus:
    • To update Norton AntiVirus:
  • Cleaning your computer
    • Cleaning the exterior
    • Cleaning the keyboard
    • Cleaning the monitor
    • Cleaning the mouse
      • To clean your trackball mouse:
      • To clean your optical mouse:
    • Cleaning CDs or DVDs
  • Restoring your system
    • Microsoft System Restore
      • To run Microsoft System Restore:
    • Reinstalling programs and drivers
      • To reinstall your program or driver:
    • Restoring your computer to the original configuration
      • To restore your computer to the original configuration:
  • Preventing static electricity discharge
  • Opening the case
    • To open the case:
    • Removing the front bezel
      • To remove the front bezel:
      • To replace the front bezel:
  • Closing the case
    • To close the case:
  • Installing memory
    • To install or replace DIMM memory:
  • Replacing the system battery
    • To replace the battery:
• Troubleshooting
  • Safety guidelines
  • First steps
  • Troubleshooting
    • Add-in cards
      • The computer does not recognize an add-in card
    • Audio
    • CD or DVD drives
      • The computer does not recognize a disc or the CD or DVD drive
      • Audio CD does not produce sound
      • A DVD movie will not play
    • Computer
      • The computer will not start
    • Diskette drive
      • The diskette drive is not recognized
      • You cannot save a file to diskette or you see the message “disk is full or write-protected”
      • You see a “Access Denied” or “Write protect” error message
      • You see a “Disk is full” error message
      • You see a “Non-system disk” or “Disk error” error message
      • The diskette drive LED is lit continuously
    • DVD drives
    • File management
      • A file was accidentally deleted
        • To restore deleted files:
    • Hard drive
      • You see an “Insufficient disk space” error message
      • You see a “Data error” message
      • The hard drive cannot be accessed, or you see a “General failure reading drive C” error message
      • You see a “Non-system disk” or “disk error” error message
    • Internet
      • You cannot connect to the Internet
      • You see an “Unable to locate host” message and are unable to browse the Internet
      • Connecting to a Web site takes too long
      • People are sending you e-mail messages, but you have not received any mail
    • Keyboard
      • The keyboard does not work
      • A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message
      • Liquid spilled in the keyboard
    • Memory
      • You see a “Memory error” message
      • You see a “Not enough memory” error message
    • Modem (dial-up)
      • Your modem does not dial or does not connect
        • To check the dialing properties:
      • You cannot connect to the Internet
      • Your 56K modem does not connect at 56K
      • Your fax communications program only sends and receives faxes at 14,400bps when you have a 56K m...
      • The modem is not recognized by your computer
        • To run modem diagnostics:
      • The modem is noisy when it dials and connects
        • To turn down the modem volume:
    • Monitor
      • The screen resolution is not correct
      • The computer is running but there is no picture
      • The color is not uniform
      • Why is there a horizontal line or wire visible across the monitor screen?
      • The text on the display is dim or difficult to read
    • Mouse
      • The mouse does not work
      • The mouse works erratically
    • Networks
      • You cannot connect to your company network
    • Passwords
      • Your computer does not accept your password
    • Power
      • Your computer will not turn on
    • Printer
      • The printer will not turn on
      • The printer is on but will not print
        • To set a default printer:
      • You see a “Printer queue is full” error message
        • To make sure that the printer is not set to work offline:
      • You see a “Printer is out of paper” error message
    • Sound
      • You are not getting sound from the speakers
• Networking Your Computer
  • Introduction to Networking
    • Ethernet, Fast Ethernet, or Gigabit Ethernet
    • Using a router
      • Example router-based Ethernet network
        • Equipment you need for a router-based Ethernet network
      • Determining if an Ethernet is already installed on your computers
        • To determine if Ethernet is already installed on your computer:
  • Creating an Ethernet network
    • Installing Ethernet cards and drivers
    • Making sure your broadband connection works
    • Naming the computers and the workgroup
      • To identify this computer on the network:
    • Configuring the TCP/IP protocol
      • Terms you should know
      • Using a DHCP server
        • To use a DHCP server
    • Setting up an Ethernet network
      • Setting up a network using a router
        • To set up a network using a router:
    • Configuring your router
      • To configure the Linksys EtherFast Cable/DSL router:
  • Testing your network
  • Troubleshooting Your Ethernet network
    • You cannot see the other computers on your network
    • The computer does not recognize an add-in Ethernet card
    • Your Ethernet network is running slower than you expect
• Safety, Regulatory, and Legal Information
• Index
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • R
  • S
  • T
  • U
  • V
  • W