GiiNii GN-711W - Manual (Page 16)

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Chapter 3: Frequently Asked Questions
This product has been set to its standard mode of operations before shipping. If
you encounter any problems, please refer to the following Q & A for solutions.
Q: Device will not power on.
A: 1. Hold the power button for 2 seconds to power on.
2. If no response, make sure the power adapter is connected properly to the
device and outlet.
3. If still no response, make sure local voltage supports your power adapter.
Q: Nothing happens when I insert a Memory Card.
A: 1. This device supports following memory cards: SD, MMC, MS, XD
2. Make sure Photo, Music and Movie file formats are in the supported file
formats.
3. If item 1 & 2 are both supported, try to backup card files, format the card,
copy the backup files to the memory card again to play.
Q: Music or Video will not play.
A: Music must be MP3 or WMA format. Video must be AVI / MOV Motion JPEG
format.
Q: After connecting the Digital Picture Frame and PC with an USB cable, the
operating system does not detect it.