GE Profile WPDH8910K - Manual (Page 24)

24
Problem Possible Cause What To Do
Water does not enter Automatic self system checks • After START is pressed, the washer does several system
washer or enters slowly checks. Water will flow several seconds after START is
pressed.
Water supply is turned off • Turn on both hot and cold faucets fully.
Water valve screens are • Turn off the water source and remove the water connection
stopped up hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Snags, holes, tears, rips Pens, pencils, nails, screws or • Remove loose items from pockets.
or excessive wear other objects left in pockets
Pins, snaps, hooks, sharp • Fasten snaps, hooks, buttons and zippers.
buttons, belt buckles, zippers
and sharp objects left in pockets
Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with
light items (like blouses).
Overloading • Load your washer so clothes have enough room
to move freely.
Incorrect wash cycle • Match Cycle selection to the type of fabric you are
washing (especially for easy care loads).
Repeated washing in • Wash in warm or cold water.
water that is too hot
Grayed or yellowed Not enough detergent • Use correct amount of detergent.
clothes
Not using HE (high-efficiency) • Use HE detergent.
detergent
Hard water • Use hottest water safe for fabric.
• Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough • Make sure water heater is delivering water at
120°–140°F (48°–60°C).
Detergent is not • Try a liquid detergent.
dissolving
Dye transfer • Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Colored spots Incorrect use of fabric • Check fabric softener package for instructions and follow
softener directions for using dispenser.
Dye transfer • Sort whites or lightly colored items from dark colors.
• Promptly remove wash load from washer.
Water temperature Water supply is improperly • Make sure hoses are connected to correct faucets.
is incorrect connected
House water heater is • Make sure house water heater is delivering water
not set properly at 120°–140°F (48°–60°C).
Bad odor inside Washer unused for a long time • Leave the door slightly open for the water to air dry.
your washer or not using recommended
• Run a BasketClean cycle (found in the Specialty cycle
quality of HE detergent
Menu) with 1 cup of bleach. See the Care and Cleaning/
General Maintenance section.
Slight variation This is normal • Due to the metallic properties of paint used for this unique
in metallic color product, slight variations of color may occur due to viewing
angles and lighting conditions.
Door unlocks slowly This is normal • During SteamASSIST and SteamREFRESH, access
to the tub is delayed to reduce exposure to steam.
Before you call for service…
Consumer S
uppor
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Tr
oubleshooting Tips
Operating Instructions
Safety Instructions
Installation Instructions