Motorola QIP6200/QIP64xx - Manual (Page 45)

QIP6200/QIP64xx User Guide
39
Problem Possible Solution
There is no audio
when viewing
channels Verify that the
MUTE
button on the set-top or the remote
control has not been pressed. Press
MUTE
on the remote
control to restore sound.
If the set-top audio output is connected to the TV, verify
that the
MUTE button on the TV has not been pressed.
If the set-top audio output is connected to a digital/home
theater receiver, verify that the receiver is set to the
appropriate input source and the
MUTE button on the
receiver has not been pressed.
Verify that you have the correct cables for the audio
ports.
Verify that the audio cables are firmly connected
between the set-top and the audio playback device (TV,
receiver, DVD player, etc.).
There is no audio
from the center
and/or surround
speakers of a
digital/home
theater receiver
connected to the
set-top Not all Dolby Digital programs feature full 5:1 surround
sound. In some cases, the programs may only contain
left and right stereo audio.
Verify that the SPDIF cable (round coaxial connector or
square optical connector) is firmly connected to the set-
top and the home theater receiver.
Verify that the home theater receiver is set to a surround
sound audio mode (Dolby Digital, Dolby Pro Logic
®
II,
Dolby Pro Logic).
Verify that the receiver is properly configured to work
with all connected speakers.