Motorola SBV5120 User Manual

Page 52

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Introduction

Installation

Troubleshooting

Glossary

License

SBV5120 VoIP Cable Modem User Guide

46

Q

Do I need to change my Internet service provider (ISP)?

A

Currently, most Internet service providers do not provide cable Internet access. Contact your cable company
for your specific information.

Q

Do I need to subscribe to cable TV to get cable Internet access?

A

No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic
service before you can get Internet access and/or offer a discount when you use your own VoIP cable
modem. Check with your local cable company for specific information.

Q

What type of technical support is available?

A

For questions about your Internet service, connection, or VoIP cable modem, contact your cable provider.

Q

What do I do if my SURFboard VoIP cable modem stops working?

A

“Troubleshooting”

on page 35 provides tips to diagnose problems and simple solutions. If you continue to

have problems, contact your cable provider or Motorola as described in

“Contact Us”

on page 45.

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