Mitel 8500 - Manual (Page 54)

Troubleshooting
Page 42 Mitel ® 8500 User Guide – Issue 13, September 2009
When I try to use the Personal Call
Routing – Handoff feature (388), I
hear reorder tone. This indicates that the call cannot be handed off because
one of the following may have occurred:
• You tried to use the Handoff feature on a call that
has not been routed by Personal Call Routing.
• You tried to use the Handoff feature on a call that
the system has not yet recognized as a valid call.
• You tried to use the Handoff feature on an
unsupported extension. The Handoff feature is
supported on your main extension only.
• You tried to use the Handoff feature on a phantom
extension. The Handoff feature is not supported on
phantom extensions.
• You entered the handoff feature code at the exact
time the other party on the call disconnected.
• The call was terminated for some reason.
Problem Possible Solution