Motorola SURFboard SBV6220 User Manual
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Installing the Modem • Connecting to the Internet
SBV6220 DOCSIS 3.0 Digital Voice Modem • Installation Guide
548415-001-a 11
13. When you complete the TCP/IP configuration, continue with
3
Verifying the IP Address in Windows XP or Windows Vista
Windows XP
1. Open a command prompt window.
A. On the Windows Desktop, click Start.
B. Select Run to open the Run window.
C. Type cmd and click OK.
2. Type ipconfig and press Enter to display your IP configuration.
Windows Vista
1. Open a command prompt window.
A. On the Windows Desktop, click Start.
B. Click All Programs.
C. Click Accessories.
D. Click Command Prompt.
2. Type ipconfig and press Enter to display the IP configuration.
If an Auto-configuration IP Address appears, this indicates possible cable network
problems or an incorrect connection between your computer and the digital voice
modem.
Check the cable connections and your television service for available channels. After
verifying the cable connections and cable-TV service, you may need to renew your IP
address.
Renewing Your IP Address in Windows XP or Windows Vista
1. Open a command prompt window (see above for details).
2. At the command prompt, type ipconfig /renew and press ENTER to obtain a
new IP address.
3. Type exit and press ENTER to return to Windows.
If, after performing this procedure, your computer cannot access the Internet, call your
cable service provider for assistance.