Mitel 5550 IP Console - Manual (Page 9)

Getting Started ♦ 3
Introduction
The Mitel 5550 IP Console is an attendant console and administration
application for the Mitel 3300 Integrated Communications Platform
(ICP). It features a specialized keypad and an intuitive user interface
for smooth, efficient call handling.
A note about feature availability
The features available on your telephone system (i.e. Mitel 3300
Integrated Communications Platform) are automatically turned on.
Before you begin using the console
Take a few minutes to explore this guide — it contains all the
information you need to operate the Mitel 5550 IP
Console.
The first section introduces you to the console. You will learn about
the console keypad and what the Function keys on the computer
keyboard do. You will also learn about the console screen and how
to interpret the information it displays.
If any problems occur while you are using the console, contact your
communications department for assistance.
Conventions used in this guide
Throughout this guide, the fixed-function keys and firmkeys (both key
types are explained later in this section) are in bold type—for example,
Answer or Release.
Softkey commands that appear on your screen and correspond to the
Function keys (F1, F2, F3, etc.) at the top of your keyboard are shown
in brackets— for example, [Source] or [Destination]. See page 7 for
more information about softkeys.
Console Components
Your 5550 IP Console consists of a personal computer (PC) with
monitor, a standard computer keyboard, a keypad, a mouse and a
handset with cradle.
The monitor displays call-handling prompts and call status
information. Use the keypad for all call-handling functions, including
dialing. The handset (or optional headset) is for talking with callers.
You use the computer keyboard to find entries in the Phone Book or
to type in the Scratch Pad or Bulletin Board. The Function keys (F1,
F2, F3, etc.) at the top of the keyboard execute the softkey commands
that appear on the screen
.