Micro Innovations KB990W - Manual (Page 19)

Troubleshooting 19
Troubleshooting
Technical Support
For technical assistance with your keyboard and
mouse, visit www.microinv.com, or call toll-free
1-877-550-5534.
Technical Support is available Monday – Friday, from
8:30 am to 7:00 pm E.S.T.
Product Information
For quick reference later, enter information about
your keyboard and mouse below.
Problem Solution
My mouse and/
or keyboard
won’t work.
•
Check the USB receiver connection. Try
inserting it into a different USB port.
•
Verify the batteries are inserted
correctly.
•
Verify the optical sensor on the mouse
is clean.
• Install new batteries.
• Restart your computer.
• Reinstall software drivers.
The cursor does
not move, and/
or the keyboard
does not work. • Install new batteries.
•
Move the mouse and keyboard to
within 10 meters (33.3 ft.) of the
receiver.
•
Reinstall software drivers.
My computer is
asleep. • Move the mouse or press a key on the
keyboard to wake up your system.
Product Name:
Model Number:
Serial Number:
Place Purchased:
Date Purchased: