Return procedure – Moxa Technologies CP-114 Series User Manual
Page 54
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Return Procedure
For product repair, exchange or refund, you must:
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Provide evidence of original purchase.
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Fill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.
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Obtain a Return Merchandise Authorization (RMA) number from the sales representative or dealer.
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Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The RMA number should be
visible on the outside of the package, and include a description of the problem along with the return address and
telephone number of a technical contact.
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