M-AUDIO X-SESSION - Manual (Page 10)

English • 13
My drivers are listed in the Device Manager and are said to be working OK, but the keyboard is not recognised
in any software.
< Win2000 and XP have a limitation to how many MIDI device drivers you can have installed at any one time.
There is no indication that you are using the maximum number of drivers—the drivers will install as if there is
not a problem.
< To fix this problem: Go to http://www.evolution.co.uk/support/faq/index.html and locate the above question.
You will find a link to an exe file that will solve this problem for you.
When I move a controller, there is a delay before I hear it affecting the sound.
< This delay is known as latency. Latency with MIDI signals is due to the soft-synth you are using. MIDI data
is simply control data. The MIDI is read by the soft-synth. The soft-synth then completes a large number of
complex calculations, in order to produce the sound you hear. All this takes time. We recommend getting a
proper soundcard. You can get a decent one these days for under £30. If you already have an adequate sound
card, try re-installing the latest drivers for the sound card, or try reducing the buffer sizes of the audio drivers. You
can do this in the Sound Studio II and Sound Studio Pro II programs by going to ‘Audio’ – ‘Audio system settings’
where you can reduce the buffer sizes of the MME or ASIO drives.
I can’t get any sound from my Evolution Software.
< In your software go to Options|Devices. Here you will see a list of MIDI Inputs and MIDI outputs. If you have
MIDI inputs available, if no driver names appear in the Output column, you need to re-install your soundcard
or update the soundcard drivers. The output column allows you to choose which output driver you want for
generating the MIDI sounds. Most soundcards will have an option such as “FM synth” or “SBLive Synth”. Click on
these driver names to use the sounds of your soundcard for playback of MIDI data. If you just have a sound chip,
the software synth to select may be like “Microsoft SW synth”. Click on the driver name of your choice.
Rule of Thumb: If you have numerous output drivers enabled (highlighted in blue) and cannot hear any output, de-
select all but one of them and try again. Repeat this process until you hear some sounds.
Contact
For additional help, technical support is available on our website at www.m-audio.com, where you can fill out
our technical support form. Alternatively, you can email us at [email protected], or contact us by phone at:
(626) 633-9055. Technical support is available by telephone from 7am - 7pm PST.
M-AUDIO U.S. - 5795 Martin Road, Irwindale, CA
91706-6211, U.S.A.
M-AUDIO Deutschland (Germany) - Kuhallmand 34,
D-74613 Ohringen, Germany
Sales Information: . . . . . . . . . . . . . . . . . . . . . . . . . 626-633-9050
Sales Information (email): . . . . . . . . . . . . . . [email protected]
Tech Support: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626-633-9055
Tech Support . . . . . . . . . . . . . . (email): [email protected]
Fax: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626-633-9060
Internet Home Page: . . . . . . . . . . . . http://www.m-audio.com
Sales Information: . . . . . . . . . . . . . . . . . . . . . . . 49 7941 98 7000
Sales Information (email): . . . . . . . . . . . . . . . [email protected]
Technical Support: . . . . . . . . . . . . . . . . . . . . . . 49 7941 98 70030
Technical Support (email): . . . . . . . . . . . [email protected]
Fax: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0 7941 98 70070
Internet Home Page: . . . . . . . . . . . . . . http://www.m-audio.de
M-AUDIO U.K. - Floor 6, Gresham House, 53 Clarendon
Road, Watford WD17 1LA
M-AUDIO Canada - 1400 St-Jean Baptiste Ave. #150,
Quebec City, QC G2E 5B7, Canada
Tel: 01923 204010 . . . . . . . . . . . . . . . . . . . . . Fax: 01923 204039
Sales Information (phone): . . . . . . . . . . . . . 44 (0) 1442 416590
Sales Information (fax): . . . . . . . . . . . . . . . . 44 (0) 1442 246832
Sales Information (email): . . . . . . . . . . . . . [email protected]
Technical Support (PC): . . . . . . . . . . . . . . . . . 44 (0) 1309 671301
Technical Support (Mac): . . . . . . . . . . . . . . . 44 (0) 1765 650072
Technical Support (email): . . . . . . . . . [email protected]
Internet Home Page: . . . . . . . . . . . . http://www.maudio.co.uk
Tel: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418-872-0444
Fax: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418-872-0034
Email: . . . . . . . . . . . . . . . . . . . . [email protected]
Internet Home Page: . . . . . . . . . . . . . . .http://www.m-audio.ca
M-AUDIO France - Floor 6, Gresham House, 53
Clarendon Road, Watford WD17 1LA
M-AUDIO Japan -
460-0002 2-18-10
Tel: 01923 204010 • Fax: 01923 204039
Informations Commerciales: . . . . . . . . . . . . . . . . . .0810 001 105
Informations Commerciales (email) . . . . . . . . [email protected]
Assistance Technique
. . . . . . . . . . 0820 000 731 (PC) ou 0820 391 191 (Mac at général)
Assistance Technique (email):
. . . . . . . . . . . . . . . . . . [email protected] ou [email protected]
Fax: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +44 (0) 1442 246 832
Site Internet: . . . . . . . . . . . . . . . . . . . . . . http://www.m-audio.fr
052-218-0859
(Macintosh): [email protected]
(Windows): [email protected]
052-218-0875
http://www.m-audio.co.jp