Mitel SUPERSET 4025 - Manual (Page 4)

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Contents
Getting Started
Introduction ..........................................................................................3
Using a Headset ..................................................................................4
Logging In / Out ...................................................................................7
Queue Status
Queue Status at a Glance..................................................................11
Displaying a Group’s Queue Status ...................................................11
Displaying Reports.............................................................................12
Scrolling Through Reports .................................................................13
About the SHIFT Key .........................................................................15
AGENT STATUS
About Agent Status Keys ...................................................................19
Agent Status at a Glance ...................................................................19
Displaying an Agent’s Status..............................................................20
Displaying Agent Status Reports........................................................21
About the Shift Key ............................................................................22
AGENT MONITORING
About Agent Monitoring......................................................................27
Agent Help .........................................................................................29
REPORTS AND INDICATORS
Queue Status Reports........................................................................33
Agent Status Reports .........................................................................34
Status Indicators ................................................................................35
ADDITIONAL FEATURES
Some Additional Features..................................................................39