Multi-Tech Systems MultiModem ZBA - Manual (Page 3)

Table of Contents
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 3
Table of Contents
Chapter 1 – Introduction ............................................................................................................................................... 5
Features Table ......................................................................................................................................................... 5
Chapter 2 – Installation ................................................................................................................................................. 7
Safety Warnings ....................................................................................................................................................... 7
Step 1: Change the Internal Jumpers ....................................................................................................................... 7
Step 2: Connect the Modem to Your PC .................................................................................................................. 9
Step 3: Install the Modem Driver ............................................................................................................................ 11
Step 4: Configure the Modem for Your Country or Region – Global Product Only ................................................. 12
Step 5: Install Data Communications Software – All Products ............................................................................... 13
Chapter 3 – Operation ................................................................................................................................................. 14
About the Front Panel ............................................................................................................................................ 14
PhoneTools Features ............................................................................................................................................. 15
Leased-Line Operation ........................................................................................................................................... 15
V.92 Operation ....................................................................................................................................................... 15
Connecting to the Internet ...................................................................................................................................... 16
Chapter 4 – AT Commands, S-Registers, and Result Codes ................................................................................... 17
Chapter 5 – Remote Configuration ............................................................................................................................. 18
Basic Procedure ..................................................................................................................................................... 18
Setup ...................................................................................................................................................................... 18
Chapter 6 – Callback Security .................................................................................................................................... 19
Changing the Setup Password ............................................................................................................................... 19
Turning Callback Security On and Off .................................................................................................................... 19
Setting Callback Security Message Parity .............................................................................................................. 20
Assigning Callback Passwords and Phone Numbers ............................................................................................. 20
Calling Procedures ................................................................................................................................................. 20
Callback Assignments Form ................................................................................................................................... 23
Chapter 7 – Troubleshooting ...................................................................................................................................... 24
None of the Indicators Light ................................................................................................................................... 24
The Modem Does Not Respond to Commands ...................................................................................................... 24
The Modem Cannot Connect When Dialing ........................................................................................................... 25
The Modem Disconnects While Online .................................................................................................................. 26
Modem Cannot Connect When Answering ............................................................................................................ 26
File Transfer Is Slower Than It Should Be .............................................................................................................. 26
Data Is Being Lost .................................................................................................................................................. 27
There Are Garbage Characters on the Monitor ...................................................................................................... 27
The Modem Doesn’t Work with Caller ID ............................................................................................................... 27
Fax and Data Software Can’t Run at the Same Time............................................................................................. 27
Appendix A – Technical Specifications ..................................................................................................................... 28
Appendix B – Upgrading the Modem’s Firmware ..................................................................................................... 30
Upgrade Overview.................................................................................................................................................. 30
Appendix C – Regulatory Compliance ....................................................................................................................... 32
FCC Part 15 Regulation ......................................................................................................................................... 32
FCC Part 68 Telecom ............................................................................................................................................. 32
Canadian Limitations Notice ................................................................................................................................... 33
Industry Canada ..................................................................................................................................................... 33
EMC, Safety and R&TTE Directive Compliance ..................................................................................................... 33
International Modem Restrictions ........................................................................................................................... 33
New Zealand Telecom Warning Notice .................................................................................................................. 34
South African Statement ........................................................................................................................................ 34
Appendix D – Waste Electrical and Electronic Equipment ...................................................................................... 35
WEEE (Waste Electrical and Electronic Equipment) Statement ............................................................................. 35
Appendix E – Installing a Modem under Linux ......................................................................................................... 36
Appendix F – Connecting to a Cisco Router ............................................................................................................. 37