Replacement parts – Multi-Tech Systems MTA128NT User Manual
Page 46
Warranty, Service, and Technical Support
MTA128ST/NT
46
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at 800 972-2439 or e-mail
[email protected].
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at 800 328-9717 or +763 785-3500, or e-mail
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
International Customers (outside U.S.A. and Canada)
Your original point of purchase reseller may offer the quickest and most economical repair option for your
Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest
distributor or other repair service for your Multi-Tech product:
http://www.multitech.com/COMPANY/offices/
DEFAULT.ASP.
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory. Recommended international shipment methods are via Federal Express, UPS or DHL
courier services, or by airmail parcel post; shipments made by any other method will be refused. A
Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and
Canada. Please contact us for return authorization and shipping instructions on any international
shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return
shipping address (must have street address, not P.O. Box), your telephone number, and if the product is
out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges.
Repaired units will be shipped freight collect, unless other arrangements are made in advance.
Please direct questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you, as listed at
http://www.multitech.com/
COMPANY/offices/DEFAULT.ASP., or e-mail [email protected]. When calling the U.S., please direct
questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at +763 717-5631 in the U.S.A., or e-mail
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
International Distributors
Procedures for international distributors of Multi-Tech products are on the Distributor Web site at
http://
www.multitech.com/PARTNERS/login/.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected
Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the
following addresses:
Mail:
SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone:
800 826-0279
Fax:
914 267-2420
Email:
Internet:
http://www.thesupplynet.com