Meridian America Link/Customer Controlled Routing - Manual (Page 373)

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Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Chapter 13: Meridian Mail configuration
Host Enhanced Voice Processing (HEVP) provides basic voice-processing
capabilities, via a Meridian Mail voice port, to applications based on
Meridian Link. The HEVP feature (Meridian Link Service 101) requires
dedicated Meridian Mail voice channels for use by Meridian Link-based
applications. The number of channels required depends on the traffic
expected for the application; each channel can hold only one call at a time.
The channel numbers assigned in the Meridian Mail system must be
acquired by the HEVP application, so the same numbers must be defined
both in the application and on the Meridian Mail system.
To use the HEVP feature, you must have Meridian Mail 8 (or later)
software with the Access Enable option. In addition, the Meridian 1 system,
the Meridian Mail system and the Meridian Link-based application must be
configured. This configuration involves the following tasks:
¥ defining a separate ACD queue on the Meridian 1 and assigning it to
the Meridian Mail, to direct calls to the dedicated voice channels
¥ creating one virtual agent position for each channel and assigning it to
the ACD queue
¥ defining the ACD DN in the Meridian Mail Voice Service DN Table
(VSDN Table), to allow access to voice channels
¥ dedicating each voice channel into the Channel Allocation Table (CAT)
¥ creating a new mailbox for the application, to hold the applicationÕs
pre-recorded prompts in voice segment file(s)
¥ increasing the amount of storage space in the mailboxÑif the
application needs a large number of prompts, or if the prompts are long