Motorola VIP1200/1216 - Manual (Page 25)

15
3 TROUBLESHOOTING
Before calling Tech Support, review this troubleshooting guide. If
the suggestions do not help you quickly solve a problem, contact
your TV service provider for further assistance.
Problem Possible Solutions
The set-top
box will not
power on. Verify that the AC power cord is connected to the set-top
box and an AC outlet. Unplug the set-top box from the
outlet, plug it back in, and press the POWER button.
If the set-top box is connected to a switched outlet on
another device, such as a VCR or home theater receiver,
verify that that unit is powered on. Unplug the set-top box
from the AC outlet, plug it back in, and press the POWER
button.
Press the POWER button on the set-top box front panel
instead of the remote control. The batteries in the remote
control may be depleted.
The remote
control does
not work. Verify that the TV is on.
Verify that there are no obstructions between the remote
control and the set-top box. Aim the remote control
directly at the set-top box front panel, not the TV or VCR.
The angle between the remote control and the set-top
box may be too large. Stand in front of the set-top box and
not too far to either side.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing the channels using the up and down arrow
keys on the set-top box front panel. The light on the remote
control should go on while you change the channel.
Check the batteries in the remote control. Install new
batteries if needed.