Troubleshooting – Marantz 541110331126M User Manual

Page 50

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Others

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If the unit does not perform properly when operated as instructed in this user guide, check the unit, consulting the following checklist.

Troubleshooting

Problem

Solution

Page

No power

- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it

in again.


No sound or picture

- Check if the connected display device is turned on.
- Check the HDMI connection. (Check the status of the HDMI related

indications.)

- Check the RCA audio/video cable connections.
- Check if the pure direct mode is set to “VideoOff” or “All Off”. If it is

the case, set it to “Disp.Off” or “Normal”.

- Check whether the connected display device or other device

supports HDCP. (This unit will not output a video signal unless the
other device supports HDCP.)

- Check whether the output format of this unit (HDMI FORMAT)

matches the supported input format of other connected device.

- Check if the “HDMI Deep Color” is set to “Auto”. If it is the case, set it

to “Off”.

12

12, 15

25

14

12, 31, 32

32

Distorted picture

- Sometimes a small amount of picture distortion may appear.

This is not a malfunction.

- Connect this unit directly to the TV. If the RCA audio/video cables are

connected to a VCR, pictures may be distorted due to the copy
protection system.

12

Completely distorted picture or
black/white picture with BD/DVD

- Make sure the disc is compatible with this unit.

4

No sound or distorted sound

- Adjust the volume.
- Check that the speakers are connected correctly.
- Check the HDMI connections.
- Check the “Audio” settings.

12, 14, 15

12

33, 34

Picture freezes momentarily during
playback

- Check the disc for fingerprints/scratches and clean with a soft cloth

wiping from center to edge.

- Clean the disc.

3

3

Disc cannot be played back

- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.

3

17

36

4

SD Memory Card cannot be read

- The format of the card does not match to this unit or the card is not

compatible.

No return to start-up screen when
disc is removed

- Reset this unit by turning it off, then on again.

The unit does not respond to the
remote control

- Aim the remote control directly at infrared sensor window on the

front of the unit.

- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+/- signs) as indicated.
- Make the signal code of the remote control match to the signal code

of the unit.

6


6
6
6

Problem

Solution

Page

Buttons do not work or the unit
stops responding

- To completely reset the unit, unplug the AC cord from the AC outlet

for 5-10 seconds.

The unit does not respond to some
operating commands during
playback

- Operations may not be permitted by the disc.

Refer to the instructions of the disc.

17

The unit cannot read BD/DVD/CD

- Condensation? (Let sit 1 or 2 hours)
- You are attempting to play a disc other than one with one of the

marks on page 4.

- Wipe the dirt off the disc or replace the disc.

2
4

3

Angle does not switch

- The angle cannot be switched for BD/DVD which do not contain

multiple angles. In some cases multiple angles are only recorded for
specific scenes.

22

Playback does not start when the
title is selected

- Check the “Ratings” setting.

36

The password for rating level has
been forgotten

- Enter the default password “4737”, then your forgotten password will

be cleared.

36

Cannot connect to the network

- Check if the LAN cable connection is properly made.
- Turn on the modem or broadband router.
- Check the network settings.
- Check if the broadband router and/or modem is correctly connected.
- Check the “BD-Live Setting”.

15

39
15
41

Cannot connect to the network
while my PC is connected to the
network

- Check the content of your Internet service contract to see if your

Internet Service Provider prevents multiple terminals connecting at
the same time.

Cannot use the BD-Live function

- Use an SD card with enough space.
- Remove the write protection of an SD card.

The playback of BD-Video or
download of data does not
perform properly

- Check if an SD card is correctly inserted.
- Do not remove the card during playback as some BD-Videos require

an SD card during playback.

28
29

“HDCP NOK” appears on the front
panel display

“HDCP NOK” appears under the following conditions:
- When the connected device does not support HDCP.
- When the connected device is recognized as an HDCP incompatible

by HDMI SRM.

- When the connected device supports HDCP but cannot be

recognized as an HDCP compatible for some reason.

10

Note

• Some functions are not available in specific modes, but this is not a malfunction. Read the

description in this user guide for details on correct operations.

• Some functions are prohibited on some discs.

E5KB1UD_v2 _EN.book Page 47 Tuesday, June 30, 2009 11:18 AM

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