Troubleshooting, Solution symptom possible problem – iHome IA90 User Manual

Page 11

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Unit does not turn on

AC adaptor isn't plugged into a working wall

socket or not plugged into the power supply

jack on back of the unit

Plug the AC adaptor into a working wall socket and plug the connector

into the supply jack on the unit

Unit requires a reset

If unit is plugged in and doesn't respond, try resetting the unit by

following these steps:

a) remove iPhone/iPod from dock

b) unplug unit from power source

c) remove back up batteries

d) wait a few minutes, replace batteries, plug in, then resume use

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the dock and check for obstruction on

the connectors in the dock and on your iPhone/iPod. Then reseat it in

the dock.

Battery Low icon

always flashing

Batteries are weak

Replace with new batteries

Batteries were not installed properly

Check to make sure the polarity ( + and – ends) matches the diagram

in the battery compartment

iPhone/iPod does not

respond to the unit/iPod

is playing but no sound

comes out

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the dock and check for obstruction on

the connectors in the dock and on your iPhone/iPod. Then reseat it in

the dock.

Your iPhone/iPod software is too old

Upgrade software on your iPhone/iPod via iTunes on your computer

iPhone/iPod is locked up/plays but no sound

comes out

Check the volume setting. Make sure your iPhone/iPod is working

properly before docking into the unit. Please refer to your

iPhone/iPod manual for details. See above for software upgrade

information.

You may need to reset your iPhone/iPod. Refer to your iPhone

or iPod user guide for details on how to perform a reset.

Using 1

st

or 2

nd

generation iPod, iPod Shuffle or

other devices.

This system cannot control those iPod models or other devices.

iPhone/iPod didn’t

charge up

iPhone/iPod is not installed properly

Remove your iPhone/iPod from the dock and check for obstruction on

the connectors in the dock and on your iPhone/iPod. Then reseat it in

the dock.

iPhone/iPod is locked up/ frozen
iPhone/iPod battery has problem

Please make sure your iPhone/iPod is working properly before docking

into the unit. Please refer to your iPhone/iPod manual for details.

No AM band radio

sound but others OK

AM loop antenna is not connected to the unit

Plug the AM loop antenna connector to the jack on the back of the unit

AM band radio is very

noisy

Time sync didn’t work

AM loop antenna isn’t located properly

Older iPod models such as iPod mini do not

support time sync function

Move the AM loop antenna away from the main unit AC adaptor and

rotate it for best reception

Make sure you are using a properly docked iPhone or newer iPod

such as touch, nano or classic. If not available, set time manually (see

page 3).

9

Troubleshooting

Solution

Symptom

Possible Problem

No sound from unit

Volume is set too low on unit

Make sure volume is turned up

Move unit away from potential sources of external interference such as

computers, modems, wireless devices (routers) or fluorescent light.

Unit/iPhone/iPod

performance is erratic

The unit is reacting to external interference

Unit doesn’t respond

P11

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