ioSafe 910-10841-00 - Manual (Page 18)

18
ioSafe Data Recovery Service
Terms and Conditions
As applicable during the Data Recovery Service period and upon
validated registration of an ioSafe (the Company) product on the
Company's website (www.iosafe.com), the Company or its contracted
partner will assist the original purchaser for one "data recovery event".
The Company will attempt to restore the lost data by employing one of
the following ways:
 The Company or its contracted partner will provide phone or
email based support to assist in recovering the data, or
 The Company will pay for the disaster exposed product to be
shipped back to the Company's headquarters for data
recovery. If data recovery is successful, a replacement
product will be loaded with the original data and shipped back
to the original user, or
 At the discretion of the Company, if the data recovery by the
Company is not successful, the Company will pay up to
$1,000 USD to a third-party data recovery service of the
Company's choice to extract the data. Any data extracted will
be loaded on a replacement product and shipped back to the
original user. The Company has the right to use a factory
refurbished product as the replacement product.