IBM CISCO R2E2 - Manual (Page 39)

Chapter 3: Supported Reports and KPIs
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 35
Cluster Percentage of Company Calls
(percent) Ratio between Company calls and Total number of Calls
Cluster Percentage of Drop Calls (percent) Ratio between DropCalls and Total number of Calls
Cluster Percentage of Normal Call Clearing
(percent) Ratio between Calls that have normal termination code and Total number
of Calls. This metric is the opposite of the Percentage of Drop Calls metric.
Cluster Percentage of Packet Lost (percent) Ratio between Packets Lost and Total number of Packets sent and received.
Cluster Percentage of Successful Calls
(percent) Ratio between Successful Calls and Total number of Calls
Cluster Percentage of TollBypass Calls
(percent) Ratio between Toll Bypass Calls and Total number of Calls
Cluster Total Hours of Traffic This formula will be useful for future Erlang calculation. This is the Total
call duration in hours.
Cluster Total Number of Company Calls (Nb) Total number of Company Calls. A company call is define as: - An Intrasite
IP Call - An Intersite IP Call - An Intrasite Legacy PBX Call - An Intersite
Legacy PBX Call
Any call with caller and callee that is part of the Internal dial plan is a
Company Call.
Cluster Total Number of Company IP Calls
(Nb) Total number of internal VoIP company calls
Cluster Total Number of Company
LegacyPBX Calls (Nb) Total number of Company Legacy PBX Calls. A Legacy PBX Call is defined
as: - An intrasite Legacy PBX Call - An intersite Legacy PBX Call
Cluster Total Number of External Calls (Nb) Any call FROM / TO the PSTN. This is the opposite of a Company Call.
An External Call is defined as: - A Local Call - A Long Distance Call - An
International Call - An Incoming Call
An External Call is like Outgoing External Call + Incoming Call
Cluster Total Number of Normal Call
Clearing Total number of calls which cleared normally for a given cluster
Cluster Total Number of Outgoing External
Calls (Nb) Any Outbound call going to the PSTN. This metric is a subset of the
Cluster Total Number of External Calls. An Outgoing External call is define
as: - A Local Call - A Long Distance Call - An International Call
ClusterBlocking Total number of times call blocking occurred. This can be due to lack of
channel availability, or switch congestion. Error codes 34 and 42 are used in
the calculation.
ClusterDropCall Identifies a call successfully established, but with a specific event during the
communication between the 2 parties: the call has been dropped
accidentally during the communication. A Drop call is also: - A Successful
call - Any Inbound, Outbound, or other type of call described above.
ClusterErlangB Probability that a new arriving call will be rejected because circuits are busy
ClusterForwardToVoiceMail Identifies a call forwarded to another destination by the original callee. In
this case, the destination is one of the VoiceMail extension number, defined
in the VoiceMailExtensionRange variable from the UBA.xml adaptor
configuration file.
Table 2: Key performance indicators
KPI Comment